Denisse Garcia
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
1
1
year of professional experience
Work History
Deli Associate
Walmart
05.2023 - 09.2023
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Upheld the highest standards of cleanliness and staff conduct
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Learned other teammates' work tasks to train as backup.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Hostess and Server
Coyote Rojo
05.2023 - 09.2023
- Accurately took to-go order for customers
- Sat customers down and accommodated their needs
- Maintained a clean area at the host stand
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Used cash registers and credit card machines to cash out customers.
- Accommodated special seating requests for guests to enhance satisfaction.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Promoted business loyalty by fostering positive customer relationships.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Call Center Representative
Ambs Call center
11.2022 - 04.2023
- Responded to more than 100 customer service inquiries, including a large percentage of self-service calls
- Handled an average of 10 escalations per day, engaging with customers in a friendly, courteous, and professional manner
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Cashier/Customer Service
Zaxby's
06.2022 - 04.2023
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
Education
Central High School
Brooksville, FL05.2023
Skills
- Customer service, Communication skills, Restaurant experience, Time management, Bilingual, Guest services, Leadership
- Register Operations
- Cooking
- Proper Food Handling
- Equipment Safety
- Safe Food Handling Practices
- Cleanliness and Sanitation
- Customer Engagement
- Beverage Preparation
- Meat Cutting
- Inventory Rotation
Languages
Spanish
Native or Bilingual
Timeline
Deli Associate
Walmart
05.2023 - 09.2023
Hostess and Server
Coyote Rojo
05.2023 - 09.2023
Call Center Representative
Ambs Call center
11.2022 - 04.2023
Cashier/Customer Service
Zaxby's
06.2022 - 04.2023
Central High School