Denisse Garcia
Harlingen,TX
Summary
Adept in crisis management and compassionate caregiving. Demonstrated success in enhancing client quality of life and ensuring safety, leveraging skills in behavior redirection and client support. Proven ability to foster social skills development and maintain strict health and safety standards. Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Direct Support Professional II
Rio Grande State Center
2022.09 - 2024.05
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Transported clients to medical and dental appointments to provide support.
Reception Technician
CSL Plasma
2022.02 - 2022.08
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Collaborated with various departments, providing administrative support as needed for smooth operations across the organization.
- Maintained confidentiality of sensitive information by adhering to strict data protection policies and procedures.
- Assisted in the training of new reception staff, fostering a positive work environment and promoting team collaboration.
- Reduced wait times for clients through efficient check-in processes, improving overall customer experience.
Education
Certification - Medical Assisting
South Texas Vocational Technical Institute - McAllen
Mcallen, TX06.2022
High School Diploma -
San Benito High School
San Benito, TX06.2020
Skills
First aid and safety
Behavior redirection
Client Support
Compassionate Caregiving
Client documentation
Decision-making support
Direct Patient Care
Health and safety requirements
Transportation
Disability Awareness
Social Skills Development
Crisis Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Direct Support Professional II
Rio Grande State Center
2022.09 - 2024.05
Reception Technician
CSL Plasma
2022.02 - 2022.08
Certification - Medical Assisting
South Texas Vocational Technical Institute - McAllen
High School Diploma -
San Benito High School
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