Denisse LLontop

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

General Office Support: Answering phones, managing correspondence (email, mail, faxes), scheduling appointments and meetings, maintaining filing systems, and ordering office supplies.
Document Management: Creating, editing, and formatting documents, reports, and presentations; managing databases and spreadsheets.
Communication: Handling internal and external communications, ensuring clear and effective information flow.
Event Coordination: Assisting with the planning and execution of meetings, conferences, and other events.
Record Keeping: Maintaining accurate records and files, both electronic and physical.
Problem Solving: Addressing day-to-day issues and troubleshooting problems as they arise.
Team Support: Providing support to other team members, including executives, as needed.
Calendar Management: Managing calendars, scheduling appointments, and coordinating travel arrange

• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

I was responsible for inputting guest information, updating reservation records and ensuring billing and payment details were accurate in the hotel data base or management system. In addition, I would Manages room inventory and assignments, ensuring guest satisfaction and efficient hotel operations. This role also involved tasks like checking guests in/out, assigning rooms based on preferences and availability, coordinating with housekeeping and maintenance, and handling guest requests.
I would also manage out-of-order rooms, track inventory, that would involve billing and resolving guest issues.
I would Verify and adjust billing for guests and handle payment processing.
I would Manage reservation details, including modifications, cancellations, and special requests, ensuring all records were up-to-date.

Providing a welcoming and efficient experience.
Handling a variety of transactions, including deposits, withdrawals, loan payments, check cashing, and currency exchange. Responsible for accurately managing cash, balancing cash drawers, and ensuring the security of cash and negotiable instruments.
Assisting with tasks like opening new accounts, updating account information, and processing transfers.
Addressing customer inquiries, resolve account discrepancies, and escalate issues when necessary.
Introducing customers to new bank products and services, such as loans or credit cards, and refer them to specialists when appropriate.
Adhering to bank policies and procedures, including those related to security, fraud prevention, and regulatory compliance.

• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Supported customers with online banking navigation, ensuring a seamless digital experience for users across platforms.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.