Denisse Malagon
Temple,TX
Summary
Bilingual customer service professional with a commitment to excellence. Known for attention to detail and effective communication, contributing to improved team performance and guest experiences. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Lead Server/Cashier Team Lead
Frys
Belton, Texas
10.2016 - 05.2025
- Supervised dining room operations and ensured guest satisfaction.
- Trained new servers on menu items and service standards.
- Managed table assignments to optimize workflow during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining areas.
- Handled customer inquiries and resolved issues promptly.
- Assisted in inventory management for dining supplies and equipment.
- Managed opening and closing duties to facilitate restaurant operations.
Cashier
Taste of Thai
Temple, Tx
03.2015 - 02.2017
- Processed customer transactions accurately and efficiently at a busy retail location.
- Assisted customers with product inquiries and provided exceptional service.
- Handled cash, credit, and refunds while ensuring transaction security.
- Maintained cleanliness and organization of the checkout area for optimal efficiency.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Worked closely with front-end staff to assist customers.
Bilingual Contact Center Representative
Scott and White Medical Center
Temple, Tx
06.2013 - 05.2015
- Managed incoming calls to address patient inquiries and appointment scheduling.
- Provided accurate information regarding medical services and facility locations.
- Maintained confidentiality of patient information in compliance with regulations.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Teacher assistant
Care for Tots
Harker Heights, Tx
06.2011 - 06.2013
- Assisted lead teacher in classroom management and lesson preparation.
- Supported students with individualized learning plans and academic activities.
- Organized classroom materials and resources for daily lessons.
- Facilitated communication between teachers, parents, and students regarding progress.
- Implemented behavioral strategies to promote a positive learning environment.
- Supervised children and participated with children in activities.
- Worked one-on-one with special needs students to help navigate through school challenges.
Education
High School Diploma -
Belton High School
Belton, TX06-2010
Skills
- Customer service
- Restaurant operations
- Cash handling
- Team collaboration
- Time management
- Effective communication
- Attention to detail
- Positive attitude
- Menu knowledge
- Staff training
- Inventory management
- Server monitoring
- Tabs and food running
- Credit and cash transactions
- Food safety compliance
- Resourceful and reliable
- Positive and friendly attitude
- Willingness to learn
- Staff supervision
- Point of sale systems
- Problem solving
- Bilingual
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Lead Server/Cashier Team Lead
Frys
10.2016 - 05.2025
Cashier
Taste of Thai
03.2015 - 02.2017
Bilingual Contact Center Representative
Scott and White Medical Center
06.2013 - 05.2015
Teacher assistant
Care for Tots
06.2011 - 06.2013
High School Diploma -
Belton High School