DENISSE MANJARREZ
El Paso,TX
Summary
Accomplished Assistant Manager at HF International, Inc, adept in team leadership and customer service, significantly enhancing customer satisfaction and loyalty. Skilled in multitasking, organization, and staff training, I excel in creating positive work environments and improving operational efficiency. My proactive approach and decision-making abilities have fostered strong customer and staff relationships, driving success.
Overview
18
18
years of professional experience
Work History
Assistant Manager
HF INTERNATIONAL, INC
12.2016 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Secretary to the General Manager
Ventura Professional Services
02.2005 - 07.2011
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained up-to-date knowledge of product and service changes.
Education
No Degree - Business Administration
The University of Texas At El Paso
El Paso, TXSkills
- Customer service
- Money handling
- Team leadership
- Multitasking and organization
- Customer service and satisfaction
- Organizational skills
- Professional and courteous
- Computer skills
Timeline
Assistant Manager
HF INTERNATIONAL, INC
12.2016 - 12.2022
Secretary to the General Manager
Ventura Professional Services
02.2005 - 07.2011
No Degree - Business Administration
The University of Texas At El Paso
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