Denisse Manriquez
Villa Park,IL
Summary
Sociable Server offering 20 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Server
Mapleberry Pancake House
Carol Stream
04.2018 - 07.2024
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Provided exceptional service to high volume of daily customers.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new employees to perform duties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Took reservations and to-go orders to streamline process for both customer and restaurant.GF FV
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Informed customers of daily specials and signature menu items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Filled condiments and napkin containers during slack periods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Prepared checks, itemizing total meal costs and taxes.
- Set up tables in between patrons to reduce wait times.
- Stocked service areas with supplies during slow periods.
Manager
EL COCO LOCO MEXICAN RESTAURANT
Villa Park, IL
05.2021 - 12.2022
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Monitored staff performance and addressed issues.
Server
EL TESORO MEXICAN RESTAURANT
Glendale Heights, IL
08.2003 - 06.2011
- Provided exceptional service to high volume of daily customers.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Operated POS terminals to input orders, split bills and calculate totals.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Calculated charges, issued table checks and collected payments from customers.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Stocked server areas with supplies before, during and after shifts.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Education
Some College (No Degree) - Industrial Engineering
UDL PLANTEL SILAO
MÉXICOSkills
- Food inspection
- Table Setting
- Food Running
- Guest Engagement
- Beverage Preparation
- Table Bussing
- Safe Food Handling
- Quality Control
- Menu Memorization
- Stocking and replenishing
- Dish preparation
- Cash Handling
- Food safety understanding
- Guest Seating
- Positive and professional
- Dining crew workflow optimization
- Suggestive Selling
- Liquor, wine, and food service
- Service prioritization
Certification
- LICOR LICENSE
- COSMETOLOGY LICENSE
Languages
English
Upper Intermediate (B2)
B2
Spanish
Proficient (C2)
C2
References
References available upon request.
Timeline
Manager
EL COCO LOCO MEXICAN RESTAURANT
05.2021 - 12.2022
Server
Mapleberry Pancake House
04.2018 - 07.2024
Server
EL TESORO MEXICAN RESTAURANT
08.2003 - 06.2011
Some College (No Degree) - Industrial Engineering
UDL PLANTEL SILAO