Denisse Maya
Oakland,CA
Summary
Proven professional with a strong background in customer service and logistics, exemplified during tenure at UPS where I enhanced package handling efficiency and safety. Skilled in warehouse safety and inventory organization, I excel in high-pressure environments, ensuring accuracy and customer satisfaction. My attention to detail and ability to resolve conflicts have consistently improved operational flow and customer loyalty.
Overview
7
7
years of professional experience
Work History
Package Handler
UPS
01.2022 - 08.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Customer Service Representative
Transene Company, Inc.
12.2019 - 05.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Retail Sales Associate
Kohls
08.2017 - 01.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Sales Associate
Laney College Bookstore
08.2015 - 03.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Rudsdale High School
Oakland06.2014
Skills
- Warehouse Safety
- Packaging
- Stacking Packages
- Label Reading
- Shipping and receiving
- Order picking and processing
- Attention to Detail
- Material Handling
- Inventory organization
- Data Entry
Timeline
Package Handler
UPS
01.2022 - 08.2022
Customer Service Representative
Transene Company, Inc.
12.2019 - 05.2021
Retail Sales Associate
Kohls
08.2017 - 01.2018
Sales Associate
Laney College Bookstore
08.2015 - 03.2016
High School Diploma -
Rudsdale High School