Denisse Mejia Jimenez

IT professional with extensive experience in IT infrastructure and support at Alliance Building Services. Led SharePoint solutions and system upgrades, significantly improving cross-functional collaboration. Developed and delivered effective employee training programs while optimizing project management processes. Skilled in cybersecurity fundamentals and network administration, focusing on innovative problem-solving and workflow automation.

• LinkedIn Learning: IT Support, Networking Basics, Cybersecurity Essentials
• Microsoft Learn: SharePoint Development Path, Power Automate Fundamentals

SharePoint Development Plan: Built team sites, document libraries, and automated workflows using Power Automate., Mentorship Program: Completed training in cybersecurity, networking, and cloud services; shadowed senior IT staff during system maintenance and deployment activities.

• Reduced system downtime by 20% through proactive maintenance and troubleshooting.
• Automated onboarding workflows using Power Automate, saving approximately 10 hours per month.
• Successfully migrated over 500 user files during the file migration project with zero data loss.
• Developed SharePoint solutions that improved internal communication efficiency by 30%.

I am writing to express my interest in the IT Support Specialist position at Alliance Building Services. With a solid background in information technology and hands-on experience providing technical support, I am confident in my ability to deliver exceptional service and ensure seamless IT operations for your team.

In my current role within the IT department, I have developed expertise in troubleshooting hardware and software issues, managing user accounts, and maintaining network integrity. I take pride in resolving technical challenges quickly and effectively, ensuring minimal disruption to business processes. My ability to communicate complex technical concepts in a clear and user-friendly manner has consistently earned positive feedback from colleagues and end-users.

Key strengths I bring to this role include:

• Proficiency in Windows and macOS environments, Active Directory, and common enterprise applications.
• Strong problem-solving skills and a proactive approach to system maintenance and security.
• Experience supporting remote and on-site users, ensuring timely resolution of technical issues.

I am excited about the opportunity to contribute to [Company Name]’s success by providing reliable IT support and fostering a productive technology environment. I would welcome the chance to discuss how my skills and experience align with your team’s needs.

Thank you for considering my application. I look forward to the possibility of an interview.

Sincerely,
Denisse Mejia Jimenez