Denisse Mercedes Castillo
New York,NY
Summary
Dynamic and bilingual professional with a Bachelor's degree in Psychology and a minor in Business Management. Strong skills in active listening, education, training, and customer and personal service. Effective communicator in both English and Spanish with exceptional written and verbal communication skills. Highly responsible, punctual, and skilled in transaction handling and relationship building. Seeking a position to leverage diverse skills, make a tangible impact, contribute to meaningful projects, and grow within a forward-thinking company.
Overview
7
7
years of professional experience
Work History
Group Leader
Children's Arts & Workshops
07.2017 - Current
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Cultivated core values such as kindness, respect, compassion, and integrity within students.
- Responded to student needs and questions promptly.
- Assisted students with homework issues and helped to incorporate positive study skills.
Caregiver
Preferred Home Care Agency
04.2022 - 08.2024
- Maintained safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
Cashier
Zabars Supermarket
03.2020 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Receptionist Administrator
Office of Ydanis Rodriguez
07.2019 - 08.2019
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Developed and maintained organized filing systems, reducing retrieval time for important documents.
Education
Bachelor of Arts - Psychology
The City College of New York
160 Convent Ave, New York, NY 1003106.2024
Associate of Applied Science - Business Administration and Management
Borough of Manhattan Community College
199 Chambers St, New York, NY 1000712.2021
High School Diploma -
George Washington Educational Campus
549 Audubon Ave, New York, NY 1004006.2019
Skills
- Student Engagement
- Parent-Teacher Communication
- Oral communication
- Health Education
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Caregiver
Preferred Home Care Agency
04.2022 - 08.2024
Cashier
Zabars Supermarket
03.2020 - 11.2022
Receptionist Administrator
Office of Ydanis Rodriguez
07.2019 - 08.2019
Group Leader
Children's Arts & Workshops
07.2017 - Current
Bachelor of Arts - Psychology
The City College of New York
Associate of Applied Science - Business Administration and Management
Borough of Manhattan Community College
High School Diploma -
George Washington Educational Campus
Similar Profiles
Kaelyn MenaKaelyn Mena
Camp Counselor at Children's Arts & Science WorkshopsCamp Counselor at Children's Arts & Science Workshops
Isabella M. LopezIsabella M. Lopez
Office Assistant at Children's Arts & Science WorkshopsOffice Assistant at Children's Arts & Science Workshops
Marlena MaldonadoMarlena Maldonado
Assistant Group Leader at Children's Arts & Science WorkshopsAssistant Group Leader at Children's Arts & Science Workshops
Norman Trotter IVNorman Trotter IV
Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)
Joyce JohnsonJoyce Johnson
Office Aide at The Alex House ProjectOffice Aide at The Alex House Project