Denisse Montes
Moonachie,NJ
Summary
Successful Store manager skilled in boosting sales, maintaining team efficiency, and keeping costs low with consistent management practices. History of boosting revenue through proactive marketing and sales strategies. Demonstrated record of accomplishment in keeping stores profitable, employees productive, and customers satisfied. Diligent Store Manager successful at keeping employees focused on performing well with hands-on management of day-to-day activities and special projects. Accomplished in translating high-level directives into actionable front-line policies and achieving consistent results. Strong track record of keeping costs low. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Team leadership Product merchandising Operations management Inventory control Strategic Plans Excellent Communication Skills Payroll Administration Strategic Initiatives Policies And Procedures Analytical Skills Business Requirements Staff Scheduling Improve Performance Staff Management Retail Sales Budgeting Point Of Sale Systems
Overview
18
18
years of professional experience
Work History
Store Manager
Lowes
11.2021 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Store Manager
WalMart
06.2017 - 06.2021
- Directed merchandising strategy to achieve memorable product presentation and increase revenue
- Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions. I had 397 associates in facility
- Forecasted sales projections as last year store made 128 million dollars, also monitoring inventory levels which this year alone inventory levels were controlled in book vs sku
- Labor requirements to develop annual budget, operational plans and developing business strategies.
Co-Manager
Walmart
03.2010 - 06.2017
- Supervised teams and provided clear objectives and consistent, performance-oriented policies
- Planned and executed strategies to increase business and drive profit growth
- Demonstrated safety procedures and monitored compliance
- Implemented new policies to reduce waste, streamline activities, and better control expenses
- Prepared schedules and assignments to meet short- and long-term business demands
- Covered daily business requirements with well-organized schedule and properly delegated assignments
- M
- Investigated the industry trends and capitalized on opportunities to increase company business
- Cross-trained staff in secondary roles to expand operational diversity
- Developed talent from within to build cohesive and successful leadership team
- Directed daily store operations, including staff management, task delegation, merchandising, and customer service.
Assistant General Manager
WalMart
04.2008 - 03.2010
- Achieved operational, financial, and customer service targets consistently with well-balanced staff schedules and assignments
- Boosted productivity by removing process bottlenecks and keeping adequate resources for team needs and forecasted customer levels
- Maintained successful operations by overseeing employees, monitoring performance and continuously eliminating knowledge gaps
- Increased sales with multifaceted approaches involving employee coaching, customer service, and team motivation
- Cultivated positive culture focused on employee empowerment, job satisfaction, and teamwork
- Managed relationships with business vendors, verifying performance and resolving concerns
- Reduced turnover and boosted employee morale by implementing employee appreciation days and effective training policies
- Guaranteed top-notch service standards and memorable customer experiences for every guest
- Protected assets, set effective access policies, and monitored security risks.
Department Manager
WalMart
03.2007 - 04.2008
- Evaluated department performance and implemented corrective actions and merit rewards
- Liaised with vendors to acquire pricing and product information, building rapport to foster favorable business partnerships
- Enhanced team performance with hands-on leadership style, monitoring current work and motivating positive changes
- Maintained strict quality controls, monitoring processes to identify and resolve issues
- Monitored inventory levels and maintained accurate records of utilization
- Met customer demands by tracking market changes and adapting strategies to match
- Managed daily workloads by organizing effective schedules and delegating tasks.
Sales Associate
WalMart
11.2005 - 03.2007
- Resolved customer concerns using strong communication and conflict management skills
- Explained promotions and special offers to customers
- Helped customers navigate store, complete sales and process returns
- Located items for customers by checking sister stores and online options
- Created great customer experiences through personalized sales support
- Boosted sales by building attractive displays and merchandising products
- Handled stressful situations professionally and multitasked with ease
- Processed credit card payments and accurately handled cash
- Assisted with receiving, pricing and merchandising.
Education
High School Diploma -
Memorial High School
West New York, NJ06.2004
Skills
- Staff Management
- Accurate Cash Handling
- Team Leadership
- Staff Training
- Time Management
- Goals and Performance
- Inventory Oversight
- Merchandising
- Leadership
- Mentoring
- P&L Administration
- Shrink Minimization
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Lowes
11.2021 - Current
Store Manager
WalMart
06.2017 - 06.2021
Co-Manager
Walmart
03.2010 - 06.2017
Assistant General Manager
WalMart
04.2008 - 03.2010
Department Manager
WalMart
03.2007 - 04.2008
Sales Associate
WalMart
11.2005 - 03.2007
High School Diploma -
Memorial High School