Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DENISSE M. SANTOS

Lauderhill,FL

Summary

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Obtaining employment with a company that promotes quality products and provides me with opportunities to meet and exceed assigned sales goals. To enhance my customer service relations and skills as a sales associate with potential for career growth. Willing to relocate as needed.

Accomplished, energetic, driven and resourceful Operation's Manager with more than twenty years of retail experience. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include knowledge of job, communication, and working well with others. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. In my more than twenty years of experience, in which I started as an hourly associate for Wal-Mart and worked my way up to Team Lead and eventually Operation's Manager, determination and hard work have been my greatest strengths.

Assisted with smooth and efficient electrical work, supporting installations and maintaining organized worksites. Operated under supervision of licensed electrician to grow skills and boost electrical expertise.

Successful in supporting the efforts of electricians while maintaining a strong focus on safety and efficiency. Adept at operating and assorting equipment, including power saws, grinders, cranes drill press

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Electrician Helper

Contech
09.2024 - 11.2024
  • Organized materials and tools in to maintain clean and neat work areas.
  • Pulled wire through conduits and through holes in walls and floors.
  • Helped complete system installations, digging trenches, and breaking up concrete.
  • Tested electrical systems and continuity of circuits in electrical wiring, equipment and fixtures using various testing devices.
  • Learned to expertly use hand and power equipment for hoisting, drilling.
  • Complied with safety standards and codes per National Electrical Code.
  • Optimized work readiness with organized tools and spaces.
  • Followed all safety procedures and guidelines to promote safety while working on electrical systems.
  • Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.

Closing Manager

Target
10.2022 - 09.2024
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
  • Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
  • Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
  • Directed, organized and controlled closing functions for sites in multiple states.
  • Enhanced communication and partnership between staff and vendors.
  • Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
  • Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Operations Manager

Walmart
05.2020 - 05.2022
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Analyzed and reported on key performance metrics to senior management.
  • Increased profit by streamlining operations.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Developed and maintained relationships with external vendors and suppliers.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Reported issues to higher management with great detail.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Assisted in recruiting, hiring and training of team members.
  • Reduced operational risks while organizing data to forecast performance trends.

Department Manager

Walmart
08.2019 - 05.2020
  • Provide supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness
  • Produce accurate office files, update spreadsheets, and craft presentations to support and boost team productivity
  • Lead and develop teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach)
  • Communicate and collaborate with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction
  • Drive financial performance and sales of designated store areas by reviewing and evaluating P&L (Profit & Loss) statements
  • Managing and assisting in budgeting, forecasting and controlling expenses in designated business areas to confirm they are indexed to sales
  • Monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes by developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business areas

Shipping Senior Team Lead

Plated
08.2015 - 08.2019
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing.
  • Set up and calibrated machinery to meet specific production requirements.
  • Identified stock imperfections, assigned grades, and noted production concerns based on regular inspections.
  • Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Observed packing operations to verify conformance to specifications.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained database systems to track and analyze operational data.
  • Gathered, organized and input information into digital database.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Frequently inspected production area to verify proper equipment operation.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Generated reports detailing findings and recommendations.

Pipefitter Assistant

Zachry Constructions
02.2013 - 07.2015
  • Assisted in the safe and efficient handling of heavy pipes, ensuring adherence to safety protocols and guidelines
  • Assisted in the setup and breakdown of pipe lifting equipment, ensuring proper alignment, stability, and functionality before and after each task
  • Loading/unloading of pipes onto/from transport vehicles, using appropriate lifting techniques and equipment to prevent damage
  • Followed safe work practices, which included fall protection and personal protective equipment.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.

Sales Associate,Jewerly Department

Macys Department Store
04.2007 - 02.2013
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Built relationships with customers to encourage repeat business.
  • Managed efficient cash register operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Recommended complementary purchases to customers, increasing revenue.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Used in-store system to locate inventory and place special orders for customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Receiving Coordinator, Jewerly Department

Walmart
10.2001 - 07.2006
  • Oversaw the efficient and accurate receipt of merchandise shipments, ensuring proper documentation, labeling, and organization of items
  • Managed the receiving area, coordinating the unloading, sorting, and distribution of products from delivery trucks to appropriate storage
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Pulled, verified, and packaged items for shipment.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Handled day-to-day shipping and receiving overseeing packages per day
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Sorted and delivered materials to different work areas and staff.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Conducted research to address shipping errors and packaging mistakes.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.

Customer Service - Watch Repair

Macy's
03.2000 - 05.2006
  • Assisted clients with inquiries related to watch repair, maintenance, and service options demonstrating expert knowledge of various watch brands, mechanisms, and components to accurately diagnose issues and suggest appropriate repair solutions

Education

High School Diploma -

Miami Senior High School
Miami, FL
01.2001

Skills

  • Bilingual (English, Spanish)
  • Proficient in Microsoft Office (Excel, Word, and PowerPoint)
  • Exceptional communication
  • Interpersonal relationships
  • Time management
  • Leadership
  • Team building
  • Management
  • Operation Analysis
  • Complex problem solving
  • Administration
  • Critical Thinking
  • Monitoring
  • Education and Training
  • Operations Analysis
  • Active Listening
  • Coordination
  • Judgment and Decision Making
  • Active Learning
  • Operation Monitoring Specking
  • Identifying problems
  • Hand and power tool use
  • Safety and compliance
  • Coordination

Certification

  • AED\CPR
  • Food Protection Manager
  • Serv Safe Certification
  • Control Valves 1
  • Control Valves 2
  • Control Valves 3
  • Actuator Principles of Operation
  • Advance Controls Methods
  • Control Systems Architecture
  • NRFSP Certification
  • Pre-Paid Legal License
  • Life Insurance and Variable Annuity License

Timeline

Electrician Helper

Contech
09.2024 - 11.2024

Closing Manager

Target
10.2022 - 09.2024

Operations Manager

Walmart
05.2020 - 05.2022

Department Manager

Walmart
08.2019 - 05.2020

Shipping Senior Team Lead

Plated
08.2015 - 08.2019

Pipefitter Assistant

Zachry Constructions
02.2013 - 07.2015

Sales Associate,Jewerly Department

Macys Department Store
04.2007 - 02.2013

Receiving Coordinator, Jewerly Department

Walmart
10.2001 - 07.2006

Customer Service - Watch Repair

Macy's
03.2000 - 05.2006

High School Diploma -

Miami Senior High School

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DENISSE M. SANTOS