Denisse Olivares
New York,NY
Summary
Dynamic leader, skilled in budgeting and cost control, alongside exceptional human resources leadership. Excelled in advertising and marketing strategies, fostering team development, and negotiating contracts. Expert in elevating customer service and implementing effective business strategies.
Overview
12
12
years of professional experience
Work History
General Manager
La Barca Restaurant
New York, NY
02.2016 - Current
- Oversee a team of 32 employees working in a 24/7 operation.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Ensuring operational excellence in all areas, with a focus on food safety, quality, and health.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Implemented effective marketing campaigns to increase revenue.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Trained new employees to perform duties.
- Developed and implemented business strategies to increase profitability by 10%.
- Managed 17 vendors, and negotiated pricing while maintaining product consistency and profitability.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
Surgeries/Sales
SurgiCoordinator & Health Turism
Santo Domingo, DN
03.2014 - 01.2016
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Work directly with the doctors under my responsibility to address our patients quickly.
- Recruitment, training, and supervision of employees.
- Quoting patients.
- Conducted travel arrangements.
- Filled out the FMLA paperwork for the patients.
- Received deposits payment.
- Plan, organize, and follow calendars for the doctors.
Collections Department
MCC, MEDICAL CLAIM CONSULTANTS
Santo Domingo , DN
01.2013 - 01.2014
- Answered customer inquiries regarding billings, payments, account status.
- Follow up with the affiliated hospitals about the billing status of our patients.
- Communicate effectively with patients, and explain the coverage process.
- Fill out all necessary paperwork for our patients to the respective hospitals.
- Processed invoice payments and recorded information in account database.
- Submitted claims to insurance companies.
- Worked closely with patients to discuss payment arrangements when needed.
Education
Business Administration
Universidad Iberoamericana (UNIBE)
Santo Domingo07-2015
Recursos Humanos
Universidad Iberoamericana (UNIBE)
Santo Domingo07-2015
High School Diploma -
St Patricks School
Santo Domingo08-2011
Skills
- Advertising and marketing
- Sales
- Total quality management
- Administrative skills
- Budgeting and cost control
- Contract negotiations
- Human resources leadership
- Salary structure/compensation analysis
- Training and coaching
- Recruitment
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
General Manager
La Barca Restaurant
02.2016 - Current
Surgeries/Sales
SurgiCoordinator & Health Turism
03.2014 - 01.2016
Collections Department
MCC, MEDICAL CLAIM CONSULTANTS
01.2013 - 01.2014
Business Administration
Universidad Iberoamericana (UNIBE)
Recursos Humanos
Universidad Iberoamericana (UNIBE)
High School Diploma -
St Patricks School
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