Denisse ` Rodriguez
Eagle Pass,TX
Summary
Dynamic professional with a proven track record at Gregory D. Torres Attorney At Law, excelling in legal document preparation and client communication. Skilled in Microsoft Office and known for exceptional attention to detail, I significantly improved client satisfaction and office efficiency. Expert in managing high-volume workloads and fostering client relations, consistently delivering results beyond expectations.
Overview
10
10
years of professional experience
Work History
Legal Assistant
Gregory D. Torres Attorney At Law
11.2021 - Current
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Organized documents to manage paper and electronic filing systems of clients.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Communicated pertinent information to clients via phone, email, and mail.
Senior Mobile Expert
T-Mobile/Key-Com International
07.2019 - 10.2021
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
Revenue Auditor
Kickapoo Lucky Eagle Casino
12.2014 - 05.2019
- Investigated discrepancies discovered during auditing process.
- Handled supervisor duties when manager was unavailable or out of office.
- Audited total cash flows and reported revenues daily.
- Developed strong working relationships with key stakeholders including vendors, customers, and regulatory authorities, facilitating effective communication on relevant issues.
- Collaborated with accounting team to resolve any discrepancies found during the auditing process, ensuring accurate financial reporting.
- Executed audit phases and entered data into accounting software for analysis.
- Prepared working papers, reports and supporting documentation for audit findings.
Education
GED -
Eagle Pass High School
Eagle Pass, TX06.2008
Skills
- Fast Learner
- Scheduling/Planning
- Microsoft Office
- File Organization
- Legal Document Preparation
- Client Communication
- Administrative Support
- Document Preparation
- Client Relations
- Document drafting
- Document filing
- Exceptional telephone etiquette
- Data Management
- Criminal Law
- Attention to Detail
- Customer Service
- Appointment Scheduling
Languages
Spanish
Professional Working
Timeline
Legal Assistant
Gregory D. Torres Attorney At Law
11.2021 - Current
Senior Mobile Expert
T-Mobile/Key-Com International
07.2019 - 10.2021
Revenue Auditor
Kickapoo Lucky Eagle Casino
12.2014 - 05.2019
GED -
Eagle Pass High School
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