Denisse Soberanis
Mission,TX
Summary
Proven Customer Service Representative at H-E-B, adept in complaint resolution and money handling, I enhanced customer satisfaction by effectively resolving complex issues through teamwork and assertive communication. Skilled in prioritizing tasks and adapting to changing environments, I consistently delivered superior service, contributing to improved customer relations and operational efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
H-E-B
McAllen, TX
09.2024 - Current
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Cashier
H-E-B
Mcallen, TX
06.2019 - Current
- Resolved customer complaints professionally in accordance with company policy.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Worked closely with front-end staff to assist customers.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Bachelor of Science - Exercise Science
The University of Texas Rio Grande Valley
Edinburg, TX08-2025
Skills
- Complaint resolution
- Problem resolution
- Verbal and written communication
- Prioritization
- Adaptability and flexibility
- Money handling
- Assertiveness
- Active listening
- Customer service
- Customer relations
- Time management
- Problem-solving
- Decision-making
- Team collaboration
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
H-E-B
09.2024 - Current
Cashier
H-E-B
06.2019 - Current
Bachelor of Science - Exercise Science
The University of Texas Rio Grande Valley
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