Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
5
5
years of professional experience
Work History
Hostess
Aura Hospitality Group
11.2023 - 01.2024
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Maintained clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Supported needs of 10-person wait staff who attended to specific needs of countless customers daily for upscale lounge with social relevancy and intentionality
Executive Administrator
877 Prosper Inc.
02.2020 - 09.2023
Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
Assisted coworkers and staff members with special tasks on daily basis.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Volunteered to help with special projects of varying degrees of complexity.
Established effective communication among team members for enhanced collaboration and successful project completion.
Team Member
Salata
01.2019 - 05.2019
Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
Collaborated with fellow team members to ensure smooth operations during peak hours, reducing wait times for customers.
Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Maintained a clean and sanitary work environment by adhering to strict health and safety guidelines, ensuring a safe dining experience for all customers.
Education
Associate of Science -
Lone Star College System
Cypress, TX
Skills
Licensed Insurance Agent
Exceptional Communication
Detail Oriented
Effective Multitasking
Professional demeanor
Policy Renewals
CRM Software
Leads Prospecting
Policy Analysis
Adaptability
Affiliations
Climbing
Playing the Cello
Languages
Spanish
Native or Bilingual
Timeline
Hostess
Aura Hospitality Group
11.2023 - 01.2024
Executive Administrator
877 Prosper Inc.
02.2020 - 09.2023
Team Member
Salata
01.2019 - 05.2019
Associate of Science -
Lone Star College System
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