Denisse Sanchez
Katy,TX
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
5
5
years of professional experience
Work History
Hostess
Aura Hospitality Group
11.2023 - 01.2024
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Maintained clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported needs of 10-person wait staff who attended to specific needs of countless customers daily for upscale lounge with social relevancy and intentionality
Executive Administrator
877 Prosper Inc.
02.2020 - 09.2023
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Team Member
Salata
01.2019 - 05.2019
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Collaborated with fellow team members to ensure smooth operations during peak hours, reducing wait times for customers.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Maintained a clean and sanitary work environment by adhering to strict health and safety guidelines, ensuring a safe dining experience for all customers.
Education
Associate of Science -
Lone Star College System
Cypress, TXSkills
- Licensed Insurance Agent
- Exceptional Communication
- Detail Oriented
- Effective Multitasking
- Professional demeanor
- Policy Renewals
- CRM Software
- Leads Prospecting
- Policy Analysis
- Adaptability
Affiliations
- Climbing
- Playing the Cello
Languages
Spanish
Native or Bilingual
Timeline
Hostess
Aura Hospitality Group
11.2023 - 01.2024
Executive Administrator
877 Prosper Inc.
02.2020 - 09.2023
Team Member
Salata
01.2019 - 05.2019
Associate of Science -
Lone Star College System
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