Denisse Santos
Aliso Viejo,CA
Summary
Proactive and adaptable, with a proven track record at Krak Boba for enhancing customer service through effective teamwork and a strong work ethic. Excelled in fast-paced environments, demonstrating hospitality service expertise and a continuous learning mindset. Fluent in Tagalog. I significantly contributed to maintaining high cleanliness standards and efficient time management.
Overview
3
3
years of professional experience
Work History
Boba Barista
Krak Boba
07.2023 - Current
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
- Cleaned counters, machines, utensils, and seating areas daily.
- Participated in inventory management tasks to ensure adequate stock levels for daily operations.
- Demonstrated strong multitasking abilities by preparing multiple orders simultaneously without compromising quality.
- Controlled line and crowd with quick, efficient service.
- Assisted customers with dietary restrictions, suggesting suitable alternatives when necessary.
- Resolved customer complaints professionally, fostering positive relationships and maintaining brand reputation.
- Balanced cash register accurately at shift''s end, demonstrating responsibility and trustworthiness.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Server
Belmont Village Senior Living
08.2022 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with the POS system to place orders and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Ivy Park
12.2021 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Saddleback College
Mission Viejo, CA06-2025
Skills
- Strong Work Ethic
- Cleanliness and Organization
- Adaptability in Fast-Paced Environments
- Continuous learning mindset
- Flexible schedule availability
- Positive Attitude Display
- Reliability and punctuality
- Food safety understanding
- Efficient time management
- FLUENT IN TAGALOG
- Opening and closing duties
- Hospitality service expertise
Languages
Chinese (Mandarin)
Limited Working
Tagalog
Native or Bilingual
Timeline
Boba Barista
Krak Boba
07.2023 - Current
Server
Belmont Village Senior Living
08.2022 - 06.2023
Server
Ivy Park
12.2021 - 07.2022
High School Diploma -
Saddleback College
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