DENISSE SILVA
Long Beach,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Community Assistant Manager
Greystar
11.2022 - Current
- Enhanced community engagement by organizing and hosting various events and programs.
- Improved resident satisfaction through timely and effective communication with community members.
- Managed day-to-day operations, ensuring safe, clean, and well-maintained environment for residents.
- Managing budgets, rent rolls, and other financial records related to community operations.
- Conducted property tours with prospective residents, showcasing amenities and highlighting community benefits.
- Addressed resident concerns promptly, resulting in improved retention rates and positive feedback.
- Coordinated maintenance requests efficiently, minimizing downtime for residents and maintaining property value.
- Oversaw lease renewals with existing tenants, securing long-term residency commitments within the community.
- Assisted in training new team members on company policies and procedures to maintain consistent service quality levels.
- Evaluated vendor performance regularly to ensure cost-effective services while maintaining high-quality results.
- Reviewed rental applications thoroughly to select qualified tenants contributing positively to the overall community atmosphere.
Leasing Consultant
Greystar Management Company
12.2020 - Current
- Driving sales and generating interest in a high rise building
- Conducting apartment tours, answering questions and highlighting selling features and benefits of the property
- Following up and capturing leases to maintain 98% occupancy.
- Managing prospects and residents through Rent Café, Yardi and utilizing Yieldstar for renewals
- Assisted management with final account statements, move out inspections, invoices, renewals and resident retention
- Collected and documented leasing files for management
- Completed general leasing tasks in a timely manner.
Leasing Consultant
Camden Property Trust
12.2018 - 12.2020
- Driving sales and generate interest in the community by providing professional tours of luxury apartment homes, amenities and surrounding area
- Followed up with prospective residents within 24 hours via phone and email leading to more successful leases
- Guiding customers through the application, approval and lease signing process
- Collected, accurately documented and deposited rent payments, security deposits and other rental fees as well as completing resident files in Realpage Onesite system
- Creating lasting impressions and relationships with residents to drive sentiment score for Camden's CLEI
- Assisted with resident retention by creating lasting impressions and surprising current residents with 'surprise and delights'
- Managed Active Building and interacting with residents to promote positive feed and resident events
- Maintained 96% occupancy by handling renewals and prospective residents
- Assisted resident service coordinator hosting resident events and functions of the property
- Maintaining resident retention/satisfactory while undergoing an 18-month redevelopment project.
Education
Certificate - Medical Assisting
Torrance Adult School
Torrance, CA03.2015
Skills
- MS Office
- Excel
- OneSite
- Yieldstar
- Onsite
- Time management
- Sales techniques
- Adaptability
- Time Management
- Team Leadership
- Customer Service
Certification
Medical Assistant, 03/01/15
Languages
Bilingual - Spanish
Timeline
Community Assistant Manager
Greystar
11.2022 - Current
Leasing Consultant
Greystar Management Company
12.2020 - Current
Leasing Consultant
Camden Property Trust
12.2018 - 12.2020
Certificate - Medical Assisting
Torrance Adult School