Denisse Swanson
Crescent,OK
Summary
Dedicated patient care coordinator with 4 years of experience in healthcare settings, specializing in patient scheduling and insurance verification. Proven ability to manage high-volume call handling, efficiently resolving. Skilled in maintaining administrative workflows and enhancing patient relations, contributing to streamlined operations in medical environments. Seeking to leverage expertise in patient enrollment and support to improve patient experiences in a dynamic healthcare organization.
Overview
21
21
years of professional experience
Work History
Patient Care Coordinator
CardioVascular Health Clinic
03.2024 - 08.2024
- Managed high-volume calls, efficiently responding to and resolving daily inquiries.
- Coordinated patient scheduling, including appointment setting, insurance verification, and processing cancellations and reschedules.
- Maintained administrative workflows by transferring calls, handling payment transactions, and managing patient record creation and referral correspondence.
Operations Manager
MM Products
12.2018 - 10.2023
- Streamlined operations by coordinating production, inventory management, payroll processing.
- Successfully prepared and sorted all packages for delivery.
- Carefully followed a schedule to ensure timely deliveries and pick-ups.
- Enhanced customer relations through attentive support, including handling inquiries and maintaining accurate data entry.
- Contributed to team efficiency by participating in supporting sales and delivery logistics.
Office Assistant
Natures Alternatives
01.2009 - 01.2011
- Streamlined patient registration and pre-screening processes, ensuring accurate data entry in the POS system and maintaining records.
- Conducted weekly inventory audits and managed all financial transactions, including payroll, accounts payable, and receivable, utilizing QuickBooks software.
Insurance Verification/Surgery Estimates
Valley View Hospital
01.2004 - 01.2006
- Verified patient insurance and gathered necessary personal information to ensure accurate billing and coverage prior to surgical procedures.
- Calculated average costs of surgeries using the Meditech system and communicated financial responsibilities to patients, facilitating pre-service collections.
Education
Business Administration (Some College) -
Colorado Mountain College
Rifle, CO09.2004
Skills
- Achieving HIPAA compliance
- Warehouse experience
- Microsoft Teams
- Schedule management
- Retail sales
- Health insurance verification
- Medical office experience
- Medical payment processing
- Microsoft Excel
- Bookkeeping
- HIPAA
- POS
- EHR systems
- Teamwork
- Payment processing
- Electronic health records (EHR) management
- Athenahealth
- Payroll
- Microsoft Office
- Patient care
- EMR systems
- Quality assurance
- RF scanner
- Medical billing
- Insurance prior authorization
- Accounts receivable
- CRM system proficiency
- Insurance Verification
- Data entry
- Calendar management
- Billing software
- Windows
- Microsoft
- Purchasing
- QuickBooks
- 10 key typing
- Dependability
- Adaptability
- Sales
- Productivity software
- Office management
- Meditech
- Health insurance verification
- Administrative experience
- Microsoft Windows
- Medical Records
- ERP
- Accounts payable
- HIPAA compliance management
- Health insurance
- Microsoft Word
- Order fulfillment
Timeline
Patient Care Coordinator
CardioVascular Health Clinic
03.2024 - 08.2024
Operations Manager
MM Products
12.2018 - 10.2023
Office Assistant
Natures Alternatives
01.2009 - 01.2011
Insurance Verification/Surgery Estimates
Valley View Hospital
01.2004 - 01.2006
Business Administration (Some College) -
Colorado Mountain College