Denisse Vargas
The Bronx
Summary
Dynamic IT Service Manager with a proven track record at Chipotle Mexican Grill, excelling in customer service and team management. Recognized for enhancing customer satisfaction through effective problem-solving and quality assurance. Skilled in food safety and kitchen oversight, consistently driving performance improvements and operational excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Service Manager
Chipotle Mexican Grill
New York
12.2022 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated a variety of machinery and tools safely and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Oversaw food preparation, production and presentation according to quality standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Some College (No Degree) -
Hostos Community College
Bronx, NYSkills
- Customer service
- Inventory management
- Problem solving
- Quality assurance
- Food safety
- Team management
- Catering coordination
- Food service background
- Organization and prioritization
- Kitchen oversight
- Performance improvement
- Shift management
- Supervisory skills
- Kitchen equipment operation and maintenance
- Passion for customer satisfaction
- Staff management
- Food preparation
- Leadership
- Attention to detail
- ServeSafe manager
- Maintain food safety
- Multitasking capacity
- Back of house management
- Customer engagement
- Time management
- Effective communication
- Cash management
- Cash handling
Certification
- Food handler license
- Servsafe certification
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
IT Service Manager
Chipotle Mexican Grill
12.2022 - Current
Some College (No Degree) -
Hostos Community College