Denisse Villalobos
Amarillo
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
3
3
years of professional experience
Work History
Sales Associate
Bucees
Amarillo
11.2024 - Current
- Provided accurate information about products, prices and services.
- Assessed customer needs to provide assistance and information on product features.
- Greeted customers and provided exceptional customer service.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Food Service Worker
BSA Hospital
Amarillo
04.2024 - 11.2024
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Greeted customers in a friendly manner while taking their orders.
Associate
Toot N Totum
Amarillo
08.2023 - 04.2024
- Computed purchases and received and processed cash or credit.
- Greeted customers to determine wants or needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Handled incoming calls from customers regarding orders or other inquiries.
Associate
KFC
Amarillo
10.2021 - 03.2023
- Assembled and served meals according to specific guest requirements.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Education
Associate of Science - Forensic Psychology
Amarillo College
Amarillo, TX05-2026
High School Diploma -
Caprock Highschool
Amarillo, TX05-2023
Skills
- Interview techniques
- Customer service
- Team collaboration
- Goal oriented
- Money management
- Interpersonal communication
- Active listening
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Sales Associate
Bucees
11.2024 - Current
Food Service Worker
BSA Hospital
04.2024 - 11.2024
Associate
Toot N Totum
08.2023 - 04.2024
Associate
KFC
10.2021 - 03.2023
Associate of Science - Forensic Psychology
Amarillo College
High School Diploma -
Caprock Highschool