Summary
Overview
Work History
Education
Skills
Timeline
Generic
DENISSE WONG WONG

DENISSE WONG WONG

Miami,FL

Summary

Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.

Overview

1
1
year of professional experience

Work History

Server

The Crown Restaurant
Miami, FL
10.2023 - 03.2024
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Delivered food orders promptly and courteously.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Provided excellent customer service to ensure satisfaction.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Checked food before serving it to customers.
  • Informed customers of daily specials and signature menu items.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Server

Casa Espana
Miami, FL
02.2023 - 07.2023
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Provided exceptional service to high volume of daily customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Prepared checks, itemizing total meal costs and taxes.
  • Served food and beverages to patrons and confirmed complete orders.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Filled condiments and napkin containers during slack periods.
  • Provided excellent customer service to ensure satisfaction.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Greeted customers, answered questions and recommended specials to increase profits.

Director

2W BTL
  • Company Overview: BTL Agency dedicated to the creation, planning and production of integral communication strategies
  • Develops proposals according to its clients needs in order to meet its objectives effectively and efficiently
  • Specializes in event production, brand launches, activating, castings and hosting, among others
  • BTL Agency dedicated to the creation, planning and production of integral communication strategies

Professor

TOULOUSE LAUTREC
  • Professor for undergraduate and postgraduate
  • Dedicated to teaching advertising careers, integral communication and architecture
  • Developed the courses syllabus, the programing and teaching
  • More than 4 technical courses and 3 workshops
  • Postgraduate courses were performed the same way inside the institution, in addition to the eventual courses for companies who requested the institutions guidance
  • For this last, complete curriculums were developed by myself and shaped to the companies demands

Event Production Assistant

CORPORACION WONG
  • Area within the company in charge of carrying out all events inside it
  • Specially, on Labor's day (May 1st), Wong parade, Expovino, store openings, loyalty campaigns for employees and for customers by strategic alliances with providers

Education

Professional Specialization - design and event management

TOULOUSE LAUTREC
01.2014

Diploma - Retail Management

UNIVERSIDAD DE CIENCIAS APLICADAS - UPC
01.2014

Global branding, Customer relationship management, strategy and corporate culture, business international trade and international finance -

HARVARD UNIVERSITY
01.2013

Advertising and Integral communication -

INSTITUTO SAN IGNACIO DE LOYOLA
01.2005

Skills

  • Team member support
  • Effective customer upselling
  • Multitasking and organization
  • Shift management
  • Exceptional customer service
  • Point of sale (POS) system operations
  • Order accuracy
  • Customer service
  • Positive guest interactions
  • Customer feedback management
  • Hospitality service expertise
  • Team collaboration
  • Order management
  • Strong work ethic
  • Guest engagement

Timeline

Server

The Crown Restaurant
10.2023 - 03.2024

Server

Casa Espana
02.2023 - 07.2023

Director

2W BTL

Professor

TOULOUSE LAUTREC

Event Production Assistant

CORPORACION WONG

Professional Specialization - design and event management

TOULOUSE LAUTREC

Diploma - Retail Management

UNIVERSIDAD DE CIENCIAS APLICADAS - UPC

Global branding, Customer relationship management, strategy and corporate culture, business international trade and international finance -

HARVARD UNIVERSITY

Advertising and Integral communication -

INSTITUTO SAN IGNACIO DE LOYOLA

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