Denisse Zubiate
Lincoln,NE
Summary
I’m a versatile professional with a background in information technology and experience in the finance sector. I have a strong ability to adapt and leverage both technical and interpersonal skills to solve problems and drive results. I’m dedicated to continuous growth, always seeking ways to improve efficiency and provide exceptional service in any role I take on.
Overview
5
5
years of professional experience
Work History
Loan Officer
University of Nebraska Federal Credit Union
Lincoln, NE
04.2024 - Current
- Evaluate and process personal, auto, mortgage, and other loan applications, ensuring accuracy and compliance with regulatory requirements.
- Ensure all loan documentation is complete, accurate, and compliant with relevant laws, policies, and regulations.
- Provide regular updates to members on the status of their loan applications, and any required additional documentation.
- Provide regular updates to members on the status of their loan applications, and any required additional documentation.
- Consistently meet or exceed monthly and quarterly loan origination targets, contributing to the growth of the credit union's loan portfolio.
- Resolve any issues that arise during the loan process, from underwriting to closing, ensuring that clients' concerns are addressed promptly.
- Review applicants' financial information, credit histories, and other relevant data to assess loan eligibility, and determine risk levels.
Software Support Representative
Software Technology LLC
Lincoln, NE
06.2023 - 12.2024
- Assisted customers with installing, configuring, and setting up software, guiding them through setup procedures, and providing clear instructions.
- Provided technical assistance and troubleshooting for customers using Tabs3, helping them resolve software errors, issues, and product-related inquiries.
- Maintained in-depth knowledge of software features, updates, and new releases to provide accurate troubleshooting advice, and recommend solutions.
- Gathered customer feedback on software functionality and user experience, helping to identify areas for improvement, and contributing to future software updates.
- Ensured high levels of customer satisfaction through effective problem resolution, contributing to customer retention, and positive feedback.
Loan Officer
First Lincoln Federal Credit Union
Lincoln, NE
02.2020 - 06.2023
- Processed and underwrote personal, auto, and mortgage loan applications, ensuring all compliance standards were met, and maintaining high approval rates.
- Conducted consultations with members to understand their needs, guiding them in selecting the best loan product based on their financial goals.
- Built and maintained strong relationships with members, providing personalized financial advice and solutions tailored to individual needs.
- Ensured adherence to all regulatory and compliance requirements in loan documentation and processing.
Education
Bachelor of Science - Information Technology
Bellevue University
Bellevue, NE08-2024
Associate of Applied Science - Business Administration
Southeast Community College
Lincoln, Nebraska, NE12-2022
Technical English Diploma -
University of California Davis
Davis, CA07-2018
Some College (No Degree) - Computer Systems Engineering
Institute of Technology of Chihuahua
Chihuahua, MXLanguages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Bellevue University Dean's List, Bellevue, Nebraska. March 2023 – August 2024
- Southeast Community College Dean's List, Lincoln, Nebraska. January 2020 – December 2022
- Institute of Technology of Chihuahua II Dean's List, Chihuahua, Mexico June 2016 – June 2019
- 1st Place in National Student Innovation Contest , Chihuahua, Mexico Local stage
- 3rd Place in National Student Innovation Contest, Chihuahua, Mexico Regional Stage
Timeline
Loan Officer
University of Nebraska Federal Credit Union
04.2024 - Current
Software Support Representative
Software Technology LLC
06.2023 - 12.2024
Loan Officer
First Lincoln Federal Credit Union
02.2020 - 06.2023
Bachelor of Science - Information Technology
Bellevue University
Associate of Applied Science - Business Administration
Southeast Community College
Technical English Diploma -
University of California Davis
Some College (No Degree) - Computer Systems Engineering
Institute of Technology of Chihuahua