Denita DUDLEY
Lagrange,NC
Summary
Dynamic Outpatient Mental Health Nurse Manager at Fayetteville Coastal System, adept at enhancing patient care through comprehensive mental health assessments and effective therapeutic communication. Successfully led cross-functional teams to streamline operations, achieving improved service delivery and increased customer satisfaction. Skilled in medication administration and client advocacy, fostering positive outcomes in diverse populations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Outpatient Mental Health Nurse Manager
Fayetteville Coastal System, Department of Veteran Affairs
04.2017 - 10.2024
- Assisted in administering medications and monitoring patient responses under supervision.
- Supported mental health assessments and documented patient progress accurately.
- Collaborated with healthcare teams to develop individualized care plans for patients.
- Engaged in therapeutic communication techniques to build rapport with patients.
- Led cross-functional teams to enhance operational efficiency and optimize resource allocation.
- Developed and implemented strategic plans to improve overall team performance and service delivery.
- Managed budgets and forecasts to ensure financial targets were met consistently throughout the year.
- Streamlined processes by integrating new technologies, resulting in improved productivity across departments.
- Conducted regular performance reviews, providing actionable feedback to promote continuous improvement within the team.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Home Based Primary Care Case Manager
Dorn VA Medical Center
08.2010 - 04.2017
- Coordinated client care plans to ensure comprehensive service delivery.
- Assessed client needs and developed tailored interventions for various populations.
- Collaborated with multidisciplinary teams to optimize resource allocation and support services.
- Monitored client progress through regular follow-ups and documented changes in case management software.
- Advocated for clients' needs within community resources to facilitate access to essential services.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
Registered Nurse, Inpatient Psychiatric Unit
Moncrief Army Community Hospital
06.2006 - 05.2010
- Administered psychiatric medications and monitored patient responses to ensure safety and effectiveness.
- Developed individualized treatment plans in collaboration with multidisciplinary teams to enhance patient care.
- Conducted comprehensive mental health assessments to identify patient needs and tailor interventions accordingly.
- Facilitated group therapy sessions, fostering therapeutic relationships and promoting peer support among patients.
- Led crisis intervention initiatives, applying de-escalation techniques to manage acute behavioral episodes effectively.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Established team priorities, maintained schedules and monitored performance.
Education
Master of Science - Nursing
East Carolina University
Greenville, North Carolina, NC05-2006
Bachelor of Science - Nursing
Hampton University
Hampton, VA12-1994
Skills
- Mental health assessments
- Patient care planning
- Therapeutic communication
- Medication administration
- Crisis intervention techniques
- Client advocacy
- Conflict resolution techniques
- Clinical documentation
Accomplishments
- Supervised team of 78 staff members.
- Collaborated with team of 5 department chiefs in the development of provider call-out process and commitment process which led to improved interaction with local official in over 9 different counties.
- Documented and resolved over 200 veteran concerns through GEMBA rounding and as member of veteran advocacy team which led to increased patient satisfaction and improved processes for staff.
Certification
- Licensed RN - Expired Dec 2027
Timeline
Outpatient Mental Health Nurse Manager
Fayetteville Coastal System, Department of Veteran Affairs
04.2017 - 10.2024
Home Based Primary Care Case Manager
Dorn VA Medical Center
08.2010 - 04.2017
Registered Nurse, Inpatient Psychiatric Unit
Moncrief Army Community Hospital
06.2006 - 05.2010
Master of Science - Nursing
East Carolina University
Bachelor of Science - Nursing
Hampton University