Denita Ferguson

• Company Overview: Care Manager for remote patient monitoring company
• Educated clients and families on community resources, treatment options and health care services to better manage conditions.
• Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
• Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
• Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
• Conducted thorough assessments to identify patients' needs, strengths, and barriers to achieving optimal health outcomes.
• Maintained network of community resources to provide most comprehensive support services possible to clients.
• Utilized electronic health records systems proficiently for efficient documentation of clinical information according to regulatory standards.
• Prioritized time management effectively balancing competing demands within dynamic fast-paced healthcare environments.
• Led team of care professionals, promoting collaborative approach to patient management.
• Discussed medical histories with patients in effort to provide most effective medical advice.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Spearheaded and implemented new projects to expand scope of engagement.

• Company Overview: DME provider for wound, ostomy, and tracheostomy products
• Maintained average monthly account sales of revenue exceeding 200K monthly
• Managed assigned territory with over thirty five facilities
• Gave presentations to conference attendees, clinicians, and administrators.
• Visited assigned accounts, identified, and trained clinical champions and established relationships with key decision makers.

Assisted in the development and launch of new medical products by providing valuable feedback from a clinical perspective.

• Evaluated, recommended and implemented new tools, presentations, techniques and delivery platforms for training and communication.
• Developed strong relationships with key opinion leaders in the industry, fostering collaboration and encouraging innovation within the field.
• Prepared reports and updated required documentation.
• Assisted in the development of effective marketing materials targeting healthcare professionals, leading to increased brand awareness and product adoption.
• Collaborated closely with multidisciplinary healthcare teams to optimize patient care plans and ensure successful treatment outcomes.
• Mentored junior staff members through one-on-one coaching sessions, promoting professional growth and improved clinical skills.
• Stayed informed on emerging trends, technologies, and best practices in the healthcare industry to effectively advise clients on optimal strategies for success.
• Served as a key liaison between device manufacturers, clinicians, and patients to facilitate communication and improve overall satisfaction.
• Supported sales teams with expert product demonstrations and presentations at conferences, leading to increased revenue.
• Contributed to company growth by identifying new business opportunities within existing accounts or potential clients while maintaining high client retention rates through exceptional service delivery.

• Company Overview: Contract Role
• Reduced healthcare costs through efficient utilization of resources and identification of unnecessary treatments or procedures.
• Ensured compliance with regulations and accreditation standards by maintaining accurate documentation of all utilization review activities.
• Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
• Performed prior authorization review of services requiring notification.
• Improved patient care quality by conducting thorough utilization reviews and making recommendations for optimal treatment plans.
• Submitted cases for criteria failures and helped facilitate resolutions and approvals.
• Contributed to organizational success by providing expert advice on medical necessity criteria and evidence-based practices in utilization review nursing.
• Served as a vital liaison between patients, healthcare providers, and insurance companies, fostering effective communication and coordination among all parties involved in the care process.
• Minimized financial risk associated with denials or payment discrepancies through diligent validation of medical necessity prior to service provision.
• Obtained authorizations from multiple insurance carriers for various levels of care.
• Collaborated with insurance companies to verify coverage, clarify benefits, and facilitate authorization for medical services, reducing delays in patient care delivery.

• Company Overview: Contract Role
• Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
• Educated patients and families on disease management, medication safety, and at-home healthcare strategies to promote selfcare.
• Documented patient vitals, behaviors, and conditions to communicate concerns to supervising nurse.
• Provided physical assessments, medication, and chronic disease management to home health patients.
• Coordinated with other healthcare team members to support patient needs.
• Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
• Conducted regular follow-up visits to monitor patient progress and make adjustments to care plans as needed.
• Facilitated smooth transitions from hospital discharge to home-based care by coordinating necessary resources and support systems.
• Collaborated with vendors to procure medical equipment, supplies and services.
• Enhanced patient recovery rates through diligent monitoring of vital signs, medication administration, and wound care.
• Managed patient medical records accurately and confidentially, ensuring compliance with HIPAA regulations.
• Supported patients'' mental and emotional well-being through active listening and empathetic communication during difficult periods of illness or recovery.
• Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
• Evaluated patient histories, complaints, and current symptoms.

• Company Overview: Contract Role
• Process requests for Medicare Part D claims
• Use of Right Fax, Prime Therapeutics, MACESS
• Submitted cases for criteria failures and helped facilitate resolutions and approvals.
• Streamlined the case management process by effectively prioritizing high-risk cases for timely intervention and followup.
• Assisted discharge planning efforts through prompt identification of medically stable patients who were ready for transition to alternate levels of care.
• Obtained authorizations from multiple insurance carriers for various levels of care.
• Facilitated compliance with federal and state regulations, maintaining high standards of healthcare delivery.
• Reduced unnecessary medical costs, ensuring treatments met established medical guidelines and policies.

• Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
• Delegated tasks effectively, optimizing staff productivity and maintaining a well-organized nursing unit.
• Assembled and used equipment such as catheters, tracheotomy tubes, or oxygen suppliers to effectively manage patient care.
• Utilized critical thinking skills to make sound clinical decisions in high-pressure situations, minimizing risks and ensuring patient safety.
• Analyzed patient assessments and laboratory data to bring any issues to attention of physicians.
• Served as charge nurse, caring for patients with serious illnesses.
• Provided compassionate end-of-life care, supporting patients and their families through difficult times.
• Promoted continuity of care by thoroughly documenting shift-to-shift communication in nursing reports.
• Developed strong relationships with patients'' families, keeping them informed of progress reports and collaborating on decisions regarding their loved ones'' healthcare plans.
• Assisted physicians during procedures, demonstrating strong clinical knowledge and attention to detail for successful outcomes.
• Managed daily staff assignments and patient scheduling to guarantee clinic coverage and flow.
• Delivered direct quality care to patients by evaluating medical conditions and managing and assessing treatments.
• Coordinated timely admissions, transfers, and discharges for efficient bed utilization within the nursing unit.
• Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.

• Evaluated patients wounds and recommended appropriate treatments, expediting the healing process.
• Treated and carefully tended to vascular and diabetic ulcers.
• Collaborated with healthcare team to implement interventions for wound healing and skin breakdown prevention.
• Implemented plans to prevent pressure ulcers and other wound developments.
• Provided post-surgery treatment and care for patients with ostomies.
• Conducted regular assessments of patients wounds to monitor progress and adjust treatment plans accordingly.
• Reduced wound infection rates through strict adherence to aseptic protocols and proper wound dressing procedures.
• Effectively managed inventory of supplies, ensuring availability of necessary materials for timely delivery of care to patients.
• Assisted physicians in performing complex debridement procedures, ensuring optimal patient safety and comfort during the process.
• Monitored and adjusted wound care treatments based on healing progress and patient feedback, ensuring personalized and effective care.

• Promoted a safe environment for both staff and inmates by adhering to institutional policies regarding contraband control, safety measures, and crisis intervention techniques.
• Provided emergency care to inmates by responding promptly to medical emergencies within the facility.
• Prevented potential health crises by conducting thorough screenings during intake processes for new inmates.
• Administered medications and treatment to patients and monitored responses.
• Streamlined workflow efficiency by assisting with inventory management, supply ordering, and equipment maintenance tasks as needed.
• Complied with all security regulations within prison system and administered care in safest possible environment.
• Safeguarded medication administration process by adhering to stringent security procedures and regulations specific to correctional facilities.
• Improved medical record accuracy through diligent documentation of inmate health assessments, interventions, and outcomes.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.

• Engaged residents to identify areas of need and make referrals to community agencies.
• Served as a liaison between clients, families, and support providers to facilitate effective communication and ensure appropriate services were provided.
• Promoted client independence by assisting with the development of self-advocacy skills and encouraging participation in decision-making processes regarding their own care.
• Provided crisis intervention assistance when needed, successfully deescalating situations while ensuring the safety of all involved parties.
• Served as liaison to community agencies to network with service providers and seek out new services.
• Conducted regular assessments of client progress, making necessary adjustments to service plans for optimal results.
• Coordinated programs and activities for residents to facilitate groupings.
• Streamlined documentation processes by implementing efficient organizational systems, ensuring timely completion and accuracy of records.
• Advocated on behalf of clients during meetings or hearings in order to secure additional funding or resources necessary for their continued success.
• Established strong partnerships with local agencies and service providers to enhance available resources and support options for individuals with developmental disabilities.
• Assessed community needs and identified resources for social and community service programs.
• Recorded patient progress and treatment recommendations to be shared with medical providers, psychiatric consultants and other treating providers.
• Conducted assessments to determine individual needs and developed personalized care plan to address stated objectives.
• Maintained strict confidentiality in accordance with HIPAA guidelines, ensuring client privacy and fostering trust throughout the therapeutic process.

• Delegated tasks effectively, optimizing staff productivity and maintaining a well-organized nursing unit.
• Utilized critical thinking skills to make sound clinical decisions in high-pressure situations, minimizing risks and ensuring patient safety.
• Analyzed patient assessments and laboratory data to bring any issues to attention of physicians.
• Managed complex wound care cases, applying advanced knowledge of wound healing principles to achieve optimal results.
• Maintained accurate medical records in accordance with established protocols, ensuring confidentiality of sensitive information at all times.
• Served as a mentor to new nurses, fostering a positive work environment and promoting professional growth.
• Conducted regular staff trainings to ensure competence in clinical skills, improving overall quality of care on the unit.
• Evaluated staff performance through regular assessments, identifying areas for improvement and facilitating professional development opportunities.
• Increased patient satisfaction scores by consistently providing exceptional customer service and addressing concerns promptly.
• Enhanced staff morale by fostering a supportive work environment, recognizing outstanding performance, and addressing concerns effectively.
• Administered medications and injections to patients.
• Took samples to complete diagnostic and routine assessment tests.
• Coordinated patient transfers to other facilities.