Denita Fields
Kissimmee,FL
Summary
Organized and dedicated professional with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
21
21
years of professional experience
Work History
Assistant to Director of Transportation and Mainte
The Cypress Of Hilton Head
01.2003 - Current
- Increased transportation efficiency by optimizing routing and scheduling processes.
- Developed strong relationships with residents, ensuring their satisfaction and loyalty.
- Managed a team of ten drivers, providing support and guidance to improve performance and productivity.
- Conducted regular evaluations of transportation procedures for continuous improvement opportunities.
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
- Resolved customer issues efficiently, minimizing lost business due to transportation errors or delays.
- Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
- Consistently met budgetary targets through effective resource allocation and cost control measures.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Reduced downtime by efficiently overseeing the maintenance team and prioritizing tasks according to urgency.
- Managed a team of technicians, providing guidance and support for skill development and performance improvement.
- Negotiated contracts with vendors for cost-effective procurement of parts and services, maintaining strong working relationships.
- Led the successful completion of major facility upgrades projects while adhering to budget constraints and timelines.
- Ensured compliance with all applicable regulations through diligent record-keeping, reporting practices, and regular audits.
- Promoted a culture of continuous improvement within the maintenance team by encouraging open communication, problem-solving initiatives, and employee engagement activities.
- Mentored new hires in company procedures, safety protocols, and technical skills necessary for their roles as maintenance professionals.
- Supervised employee performance, preventive maintenance, and safety.
- Planned scheduled maintenance outages as part of preventive maintenance program.
- Collaborated with other departments to verify completion of maintenance tasks.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Promoted a safe living environment by conducting regular safety inspections and implementing emergency preparedness plans.
- Evaluated resident feedback regularly to identify opportunities for improvement within the facility''s offerings.
- Led, directed and motivated others to innovate and excel.
- Applied reason, logic and advanced problem-solving skills to resolve complex and sensitive issues.
- Enhanced supplier relationships by implementing effective communication strategies and conducting regular performance reviews.
- Streamlined procurement processes for increased efficiency in sourcing, negotiating, and contracting with vendors.
- Conducted thorough risk assessments for potential vendors, mitigating potential disruptions to operations from unreliable suppliers.
- Implemented continuous improvement initiatives within the vendor management function, driving operational excellence throughout the organization.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Assisted development and implementation of new administrative procedures.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Nurse's Aide
Right At Home Health Care
02.2017 - 03.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Provided patients with personal hygiene assistance by giving bedpans, baths, backrubs and assisting with travel to bathroom.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Educated patients and family members on best home care practices for healing and recovery.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Education
High School Diploma -
Beaufort High School
Beaufort, SC05.1991
Skills
- Clerical Support
- Effective Communication
- Invoice Processing
- Workflow Optimization
- Activity Coordination
- Dementia Care
- Process Implementation
- Problem Identification
Timeline
Nurse's Aide
Right At Home Health Care
02.2017 - 03.2019
Assistant to Director of Transportation and Mainte
The Cypress Of Hilton Head
01.2003 - Current
High School Diploma -
Beaufort High School