Denita Polite
Savannah,GA
Summary
Experienced professional seeking a challenging management or clerical position to maximize office and computer skills. Dedicated to strengthening management abilities to enhance operational efficiency.
Overview
8
8
years of professional experience
Work History
Night Auditor
Dolphin Hotel Management
09.2024 - Current
- Ensured seamless guest arrival by providing essential details for a pleasant experience.
- Balanced and audited daily shift reports.
- Organized daily wake-up calls and bookings.
- Ensured completion of EOD tasks by various departments.
- Respond to guest inquiries, concerns and complaints as needed
- Answer phones and place reservations
- Run EOD computer functions so they are complete by the end of the shift
- Prepare guest bills for next-day checkouts and process reservation cards
Teller/FSR
SouthState Bank
12.2022 - Current
- Perform the following teller duties:
- Processes transactions for savings, checking, and loan accounts
- Maintains a neat and orderly work area
- May assist in guiding and training new tellers
- May allow customers access to safe deposit boxes
- Processes savings withdrawals and checks cashing according to assigned limits and guidelines.
- Sells certified checks
- Balances transactions on a daily basis
- May service/balance ATM
- May utilize the branch capture system
- Adhered to policies and procedures in transaction completion.
- Complies with branch security and audit procedures.
- Verifies timely and proper distribution of branch documentation following customer engagement efforts.
- Performs all functions of a FSR:
- Open new deposit accounts and understands the products and financial services offered by the bank
- Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits
- Explains policies and procedures as necessary, keeping in mind most customers' unfamiliarity with them
- Handled complex customer inquiries efficiently, redirecting them to appropriate resources when necessary.
- Considers problems and complaints as opportunities to satisfy the customer and promote additional services
- Is knowledgeable of financial services offered by the bank
- Shows sincere appreciation for each customer's time and business
- Gives business card if not already given
- Handles other services, such as stop payments, wire transfers, etc
- Complies with branch security and audit procedures.
- Verifies timely and proper distribution of branch documentation following customer engagement efforts.
Night Auditor
Marriott International
08.2022 - 12.2022
- Check figures, postings, and documents for accuracy
- Record, store, access, and/or analyze computerized financial information
- Control and secure cash and cash equivalents for property according to cash handling policy and procedures
- Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures
- Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables
- Audit and reconcile all revenue postings
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees
- Comply with quality assurance expectations and standards
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
- Perform other reasonable job duties as requested by Supervisors
Associate Banker-ME
Chase
10.2019 - 12.2022
- We support the Branch Manager and LAO to ensure customer financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory banking requirements
- Responsibilities:
- We contribute significantly to the success of our branch by helping with the following:
- Work with the branch manager to set the tone of the branch environment to provide an exceptional customer experience, and a dynamic and engaging culture
- Process and assist customers with transactions
- Introduce customers to your branch team who will build relationships and assist with specialized financial needs
- Make customers' lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week
- Support the Branch Manager with all aspects of branch operations, including loss control, compliance and audit standards
- Assist with scheduling as necessary
- In the absence of the Branch Manager or designated banker, you'll be given responsibility to communicate branch priorities throughout the day
- We contribute to the success of our customers and our branches by:
- Exhibiting strong customer service skills, presenting consumer-bank focused products and services while proactively educating clients on utilizing available access channels
- Becoming experts in our self-service and digital platform by helping customers understand and access our latest technology banking products
- Supporting customers with traditional banking needs and complex service transactions putting the customer's needs at the center of everything
- Providing proactive customer outreach to gauge success and offer new tools to help customers meet banking and investment goals
Night Auditor
The Kimpton Brice Hotel
09.2018 - 02.2020
- Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
- Audit and balance reports from the day shifts
- Schedule guest wake-up calls and reservations for the following day
- Verify that all EOD work has been performed by other departments
- Respond to guest inquiries, concerns and complaints as needed
- Answer phones and place reservations
- Run EOD computer functions so they are complete by the end of the shift
- Prepare guest bills for next-day checkouts and process reservation cards
- Balance cash drawers and record receipts
Supervisor
Compass Group/Morrison's
07.2017 - 08.2018
- Give instructions and/or orders to subordinates
- Be held responsible for the work and actions of other employees
- Created customer base and close relationships with patrons of restaurant
- Counting and depositing drops into business accounts
- Employee scheduling
- Created customer base and close relationships with patrons of restaurant
- Make sure everyone is complying with rules and guidelines, ensuring everything is in order
- Provides prompt service while taking orders, serving food, and closing the check
- Responsible for overview of events, Event planning, scheduling, Menus, décor, filing, and large payment processing
- Secretarial work
- Marketing and Promoting
Education
BBA - Computer Information Systems
Savannah State University
Savannah, GA04.2025
Skills
- Customer Support
- Cashier
- Typing
- Data entry
- Office Management
- Communication Skills
- Upselling
- Clerical Experience
- Training
- Customer service
- Microsoft Office
- Financial Services
- Call Center
- Administrative Experience
- Supervising experience
- Hospitality Experience
Timeline
Night Auditor
Dolphin Hotel Management
09.2024 - Current
Teller/FSR
SouthState Bank
12.2022 - Current
Night Auditor
Marriott International
08.2022 - 12.2022
Associate Banker-ME
Chase
10.2019 - 12.2022
Night Auditor
The Kimpton Brice Hotel
09.2018 - 02.2020
Supervisor
Compass Group/Morrison's
07.2017 - 08.2018
BBA - Computer Information Systems
Savannah State University
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