Denita Rogers
Augusta,GA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Store Manager/Sales Manager
Harbor Freight Tools
02.2022 - Current
- Ensure and model professional customer service
- Maintained safe, clean, and organized store
- Cross-train in all areas of store operations including Stocking/Sales associate duties, and responsibilities
- Lead, coach and develop others
- Served as leader on duty as scheduled
- Be subject matter expert in role and model "Great Place To Work"
- Ensure items are in stock and priced correctly
- Other duties assigned
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Store Manager
Lowe's Home Improvement
01.2020 - 02.2022
- Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively
- Models and demonstrates exceptional customer service standards to store associates by following and demonstrating One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure high quality customer experience
- Drives financial performance and sales of designated store area by reviewing and evaluating
- P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting and controlling expenses in designated business area to confirm indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.
Assistant Store Manager/ Front End Coach
Walmart
06.2017 - 01.2020
- Drives sales in assigned area as well as total store
- Drives financial performance of assigned area
- Ensures compliance with company policies and procedures
- Models, enforces, and provides direction and guidance to hourly associates on proper Customer Service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved within company guidelines and standards
- Participates in community outreach programs, and encourages and supports hourly associates in serving as good members of community
- Provides supervision and development opportunities for hourly associates
- Upholds company's Open Door policy
- Merchandising in assigned area and total store
- Scheduling of hourly associates aligned with their availability
- Successful participation in fundraising partnered with groups like Golden Harvest food Bank, Children's
- Miracle Network with University Hospital, Juvenile Diabetes, and Miracle Mile Walk.
Pharmacy Technician
CVS Health
03.2017 - 06.2018
- Swiftly and correctly calculate dosages, dispense medications, prepare prescription labels and fills prescriptions for approval by pharmacists
- Use pharmacy's proprietary computer program to access prescription information including patient and prescriber data, drug selection, prescription interpretation and insurance billing
- Research and resolve dosage conflicts, potentially harmful drug interactions, insurance issues and other matters to ensure patient safety/wellness and build customer loyalty
- Ensured appropriate distribution of workload and workflow for assigned area
- Served as first line of resource for questions/issues for team members in coordination with pharmacists
- Assisted in ensuring that established policies and standard operating procedures were followed and goals for productivity and quality were maintained and/or exceeded
- Oversaw inventory levels, implementing new processes that ensured 100%stock availability, while increasing inventory turnover
- Scheduling of technicians Ordering and inventory
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Sr. Pharmacy Technician
Augusta University Medical Center
09.2011 - 07.2016
- Received and reviewed prescriptions using knowledge of pharmaceuticals handled by pharmacy
- Determined type of substance form, strength, dosage, and quantity to be dispensed in accordance with accepted practice and pharmacy standard of procedures
- Assisted with lead duties, including training new techs, interns, and students and delegating assignments to other team members
- Worked closely with pharmacists in many tasks crucial to healthcare such as communicating with doctors and nurses
- Regularly used McKesson Med Carousel and Cardinal Pyxis Machines including Narcotic Vault to fulfill job duties
- With McKesson Med Carousel, handled dispensing patient specific first doses, dispensing floor stock to go out on pyxis runs throughout day, restocking and conducting inventory checks and expirations
- Refilled, loaded and unload medications in pyxis, restocked Operating case rooms , anesthesia pyxis machines and handled stock outs and out dates
- Worked in both adult and pediatric ICU/OR units filling stat orders
- Assisted with compounding medications when commercial products were not available from manufacturers
- Prepared IV administered medications using aseptic techniques, chemistry knowledge and math skills
- Knowledgeable of latest medicines and their availability and interactions while keeping accurate records of inventory
- Entered charges and credits into computer for patient medications
- Solved problems and assisted in patient and doctor phone calls professionally and in clinical manner
- Carried pager and responded to nurses and doctors orders in timely manner keeping their workflow on time and consistent
- Prepared bulk or quantity issuances of pharmaceuticals for units.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Assistant Store Manager
WALGREENS
10.2006 - 11.2009
- Opening and closing of store in Store managers absence
- Scheduling
- Trained and managed over 20 employees
- Resolved customers/patients inquiries/concerns in a courteous and timely manner
- Assisted in maintaining accurate inventory
- Processing of payroll and stayed within allotted budget
- Made deposits and withdrawals for store
- Merchandising
- Ordering and Receiving
- Recruit, interviewed and trained new employees
- Scheduling in Kronos
- Ensured policies and procedures were implemented and followed
- Loss prevention
- Budgeting,marketing and profitability
Sr. Pharmacy Technician
WALGREENS PHARMACY
12.2004 - 10.2006
- Swiftly and correctly calculate dosages, dispense medications, prepare prescription labels and fills prescriptions for approval by pharmacists
- Use pharmacy's proprietary computer program to access prescription information including patient and prescriber data, drug selection, prescription interpretation and insurance billing
- Research and resolve dosage conflicts, potentially harmful drug interactions, insurance issues and other matters to ensure patient safety/wellness and build customer loyalty
- Ensured appropriate distribution of workload and workflow for assigned area
- Served as first line of resource for questions/issues for team members in coordination with pharmacists
- Assisted in ensuring that established policies and standard operating procedures were followed and goals for productivity and quality were maintained and/or exceeded
- Oversaw inventory levels, implementing new processes that ensured 100%stock availability, while increasing inventory turnover
- Scheduling of technicians
- Maintained budget and processed hourly wages and processed payroll for technicians
- Ordering and inventory
Sr. Pharmacy Technician
UNITED STATES AIR FORCE
11.2001 - 07.2006
- Received and reviewed prescriptions using knowledge of pharmaceuticals handled by pharmacy
- Determined type of substance form, strength, dosage and quantity to be dispensed in accordance with accepted practice and pharmacy standard of procedures
- Prepared bulk or quantity issuances of pharmaceuticals for clinics
- Assisted Pharmacists in dispensing, filling, and preparing accurate prescriptions
- Maintained, refilled and operated Refill Robot
- Prepared IV administered medications using aseptic techniques, chemistry knowledge and math skills.
- Coordinated verification and filling of more than1,500 daily prescriptions in high-volume retail pharmacy environment
Education
Diploma - Pharmacology
COMMUNITY COLLEGE OF AIR FORCE
Wichita Falls, TX12.2002
Skills
- Sales and Marketing
- Operations Oversight
- Stock Rotation
- Shrink Minimization
- New store openings
- Store operations
- Excellent managerial techniques
Certification
PTCB Certification
Registered Pharmacy Technician
Pharmacy Technician Certification
BLS Certification
CPR Certification
Timeline
Assistant Store Manager/Sales Manager
Harbor Freight Tools
02.2022 - Current
Assistant Store Manager
Lowe's Home Improvement
01.2020 - 02.2022
Assistant Store Manager/ Front End Coach
Walmart
06.2017 - 01.2020
Pharmacy Technician
CVS Health
03.2017 - 06.2018
Sr. Pharmacy Technician
Augusta University Medical Center
09.2011 - 07.2016
Assistant Store Manager
WALGREENS
10.2006 - 11.2009
Sr. Pharmacy Technician
WALGREENS PHARMACY
12.2004 - 10.2006
Sr. Pharmacy Technician
UNITED STATES AIR FORCE
11.2001 - 07.2006
Diploma - Pharmacology
COMMUNITY COLLEGE OF AIR FORCE