DENITA S. HARPER
Richmond,VA
Summary
Experienced Professional with extensive Finance,Administrative, Management and, customer service experience. Proven to be able to handle a high volume of tasks and aiming to obtain a position in a field where my skills will be applied and there are opportunities to grow.
Overview
16
16
years of professional experience
Work History
Dispatcher/ Office Manager
ALI Medical Transportation
Richmond, VA
10.2018 - 05.2024
- Oversees all communications within specifically assigned territories, preparing daily work schedules
- Using telephones, two-way radios or text messages to and from work crews,field inspectors, supervisors or emergency
- Keeping and organizing work requests, customer requests,charges for work performed, expenses for services performed and inventory record
Office Manager/Program Eligibility Specialist
Wave Crest Management Leasing
Richmond, VA
11.2014 - 12.2017
- Present properties and provided amenities in a positive light to prospective tenants acting on behalf a landlord for property owners and help them navigate the property market
- Determine the needs, living standards and economic viability of prospect customers by confirming rental application data and personal references and staying knowledgeable of the property market status, Provide information on all aspects of properties (expansion, zoning, crime etc)
- Negotiate leasing terms and conditions and close deals, while ensuring proper maintenance and inspect properties
periodically - Answered phone calls, responded to emails, routed mail and coordinated courier services.
Logisticare Solutions Transportation Router
Richmond, VA
06.2008 - 11.2014
- Ability to operate in a multi-line / cue based telephone environment while reviewing trip reservations using Logisticare's proprietary software for transportation networks and providers
- Assigns reservations to network transportation providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand as well as analyzing data to ensure strategic routing and costs are within budget
- Responsible for communication with transportation providers and answering calls of the Provider Assistance Line and provides the administrative infrastructure to authorize services and provide billing and claims payment functionality allowing the Company to offer a complete outsourcing solution to our clients
- Monitor Medicaid guidelines and transportation requirements of managed healthcare organization specializing in the management of healthcare transportation benefits
- The Company's client base consists of state and local government agencies (Medicaid agencies, transit authorities, and school boards), managed care organizations and hospitals
Education
Associates Degree - Liberal Arts
LaGuardia Community College
01.2006
Skills
- Customer Relations
- Advanced in Microsoft Excel, Project, and Visio
- Customer Relationship Management
- Workflow Management
- Team Development
- Problem-Solving
- Time Management
- Account Management
- Trained in Human
Rights and Regulations - Knowledge of credit reporting
agencies, and ADP PeopleSoft payroll
system Certified in First Aide and
CPR, Medication
Timeline
Dispatcher/ Office Manager
ALI Medical Transportation
10.2018 - 05.2024
Office Manager/Program Eligibility Specialist
Wave Crest Management Leasing
11.2014 - 12.2017
Logisticare Solutions Transportation Router
06.2008 - 11.2014
Associates Degree - Liberal Arts
LaGuardia Community College
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