Denitra Alexander
Waterford
Summary
Service Coordinator Supervisor recognized for exceptional productivity and efficient task execution. Expertise in team leadership, client relationship management, and workflow optimization. Proven ability in communication, problem-solving, and adaptability, driving seamless service delivery and operational excellence.
Overview
9
9
years of professional experience
Work History
Service Coordinator Supervisor
Meijer
Auburn Hills
12.2023 - Current
- Supervised service team to deliver exceptional customer experiences.
- Coordinated staff schedules to optimize coverage during peak hours.
- Trained new employees on service protocols and company policies.
- Ensured adherence to established safety standards in the workplace.
- Developed strategies to elevate customer satisfaction levels.
- Provided timely feedback to management regarding service failures and customer concerns.
- Resolved escalated customer complaints professionally to enhance overall satisfaction.
- Established clear communication channels between departments to improve workflow efficiency.
Process Assistant
UWM
Pontiac
08.2022 - 12.2022
- Facilitated collaboration with brokers and third parties to secure essential documentation.
- Managed acquisition of property insurance, title documents, and payoff statements efficiently.
- Executed effective communication through numerous phone calls and emails.
- Uploaded documentation and informed brokers upon completion of specific loan segments.
Bartender
Condado Tacos
Troy
05.2021 - 12.2021
- Sanitized and maintained bar area to uphold cleanliness standards.
- Opened bar daily in accordance with restaurant protocols.
- Prepared batched drinks, including Margaritas, for efficient service.
- Accurately entered drinks and food orders into POS system.
- Managed cash handling and balanced drawer at shift start and end.
- Served bar rail guests while attending to six tables simultaneously.
- Drove sales growth to enhance departmental performance.
- Delivered exceptional guest experience consistently throughout shifts.
General Manager
Bad Brads BBQ
Shelby Township
07.2018 - 05.2020
- HTrained and developed staff, including management team, to enhance performance.
- Resolved conflicts among staff to promote a positive work environment.
- Recorded nightly performance metrics and provided feedback on daily operations.
- Reviewed inputted data from management team for accuracy and consistency.
- Facilitated weekly management meetings to discuss operational strategies.
- Documented daily team meetings to track progress and address issues.
- Ensured restaurant cleanliness through regular deep cleaning initiatives.
- Managed catering orders and hosted events to increase revenue opportunities.
Dining Room Manager
Kruse and Muer
Rochester Hills
09.2016 - 07.2018
- Hired, trained, and developed team members to enhance performance and service quality.
- Maintained organized beverage inventory through weekly counts and rotation practices.
- Recorded end-of-month numbers for reporting to upper management.
- Scheduled staff effectively, positioning employees in optimal roles.
- Managed front-of-house operations, including servers, hosts, carryout staff, and bussers.
- Conducted daily line checks to ensure high food quality standards.
- Ensured clean and consistent dining environment, earning multiple recognitions from upper management.
- Achieved highest customer application recognition as a Wine and Marketing Ambassador.
Education
Bachelor of Arts - Psychology and Communication
Oakland University
Rochester HillsSkills
Customer relationship management
- Conflict resolution
- Time management
- Communication skills
- Problem solving
- Organizational skills
- Effective delegation
- Leadership development
- Attention to detail
- Interviewing techniques
Skills
Management, Microsoft Office, Inventory, Event Planning
Timeline
Service Coordinator Supervisor
Meijer
12.2023 - Current
Process Assistant
UWM
08.2022 - 12.2022
Bartender
Condado Tacos
05.2021 - 12.2021
General Manager
Bad Brads BBQ
07.2018 - 05.2020
Dining Room Manager
Kruse and Muer
09.2016 - 07.2018
Bachelor of Arts - Psychology and Communication
Oakland University
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