Denitra Moore
Smyrna,TN
Summary
Currently holding over 8 years of successful experience in customer service. My success has enabled me to build strengths in account maintenance, problem-solving, and sales staff support. I have the ability to train and motivate my team. I am a leader who knows the value of being a team player, acknowledged as “Total Quality Customer Service Professional.”
Overview
9
9
years of professional experience
Work History
Relationship Banker
First Horizon Bank
Nashville, TN
01.2024 - Current
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Implemented effective client retention strategies, reducing churn and fostering long-term loyalty.
- Participated in community events and workshops to promote bank services and financial literacy.
- Complied with security procedures and protocols when opening and closing bank vault.
Sr. Financial Relationship Consultant-Team Lead
Regions Bank
Nashville, TN
06.2018 - 06.2023
- Ensured branch targets and goals were met by proactively identifying customer needs and providing appropriate guidance and perspective about Regions solutions.
- Provides excellent customer service by educating and advising customers on Regions Consumer and Business products and services, including all loan and deposit types.
- Educates customers on emerging technology and digital solutions such as mobile, online and ATM offerings, all designed to make banking easier.
- Counsel clients on financial matters and provide recommendations on investment opportunities, and services based on client needs and asset availability.
- Participated in Regions Bank Community Volunteer Events.
- Assist Manager with compliance in internal controls, operational procedures and risk management policies.
- Lead daily sale huddles.
- Top performer on sale activities.
Float Teller III
Suntrust Bank
Nashville, TN
10.2016 - 05.2018
- Provided friendly, and accurate customer service.
- Handled banking transactions for multiple branches, including but not limited to processing deposits, withdrawals, payments and balancing. Demonstrates proficiency in performing basic, advanced and complex teller transactions such as foreign exchange, night deposits, ATM balancing and more in-depth system knowledge.
- Assist client service functions such as stop payments, research requests, Safe Box access, etc.
- Knowledgeable of risk management and loss prevention.
- Compliance with internal controls, operational procedures and risk management policies.
- Motivated and encourage peers of monthly, and quarterly goals.
Customer Service Representative
Advance Financial
Chattanooga, TN
08.2015 - 10.2016
- Provided world class customer service.
- Displayed a cheerful and positive attitude.
- Assist with Manager Duties.
- Assist with New Hires Training.
- Vault Custodian
- Accurately perform financial transactions including, but not limited to registering customers for loans, loan payouts, check cashing, money wire transfer, money orders, and bill payments.
- Adhere to company guidelines and strictly follows all company procedures.
- Complied with all state and federal laws governing the financial services industry.
- Participated in Community Volunteer Events.
Education
High School Diploma -
Hixson High School
Physiology
Austin Peay State University
Skills
Customer Service Focused
Reliable
Davidson County Notary
TN Commerce and Insurance License
Energetic
Excellent Time Management
Mentor
Sales Expertise
Cash Handling Expert
Excellent Communicator
Detail-Oriented
Word and Excel Proficient
Motivational
Affiliations
2022 Harding Mall "Green Print Award"
Regions Bank
2021-2022 Harding Mall "KDS-Customer Service Award" Regions Bank
2017 Gold Performance Excellence Award Winner SunTrust Bank
Timeline
Relationship Banker
First Horizon Bank
01.2024 - Current
Sr. Financial Relationship Consultant-Team Lead
Regions Bank
06.2018 - 06.2023
Float Teller III
Suntrust Bank
10.2016 - 05.2018
Customer Service Representative
Advance Financial
08.2015 - 10.2016
High School Diploma -
Hixson High School
Physiology
Austin Peay State University