Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

DENITSA NANKOVA

Nicholasville,KY

Summary

Dedicated professional with a strong background in customer service and housekeeping at Hampton Inn. Proven expertise in maintaining pristine environments and enhancing guest satisfaction through meticulous attention to detail. Skilled in chemical handling and fostering positive guest relations, contributing to a welcoming atmosphere and improved overall experiences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Housekeeping Room Attendant

Hampton Inn By Hilton
03.2023 - 04.2025
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.

Social Worker ( Resident Assistant)

Municipality of Troyan
05.2020 - 03.2021
  • Updated client documentation for accurate, compliant and current records.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
  • Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
  • Supported clients and families with empathy and compassion during difficult times.
  • Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Conducted home visits to assess living environment and facilitate access to necessary resources.
  • Assisted clients with navigating and accessing social services such as housing and medical care.
  • Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
  • Coordinated external healthcare professionals to uphold high-quality, person-centred care.
  • Reduced client wait times for services by optimizing appointment scheduling and follow-up processes.
  • Built strong, trust-based relationships with clients, facilitating effective support and advocacy.
  • Advocated for client rights and services, resulting in increased access to necessary support and resources.

Education

Master of Social Work - Social Work

St. Cyril And St. Methodius University
Veliko Tarnovo, Bulgaria - EU
06-2000

High School Diploma -

HS Vasil Levski
Troyan, Bulgaria - EU
06-1995

Skills

  • Customer service
  • Cleaning bathrooms
  • Guest relations
  • Vacuuming and sweeping
  • Housekeeping
  • Residential cleaning
  • Teamwork and collaboration

Certification

  • Computer Training - 1. Operating in a network under Windows. 2. Operating with Microsoft Word. 3. Operating with Microsoft Excel. 4. Basic terminology concerning the internet, receipt of emails and messages via Fax.

Languages

Bulgarian
Native or Bilingual
English
Professional Working

Interests

  • Watching Movies and TV Shows
  • Outdoor Recreation
  • Camping
  • Gardening
  • Cooking
  • I like working with my hands and fixing things
  • Baking
  • Music
  • I enjoy cooking for friends and family gatherings
  • Enjoying the art of baking and pastry-making, experimenting with recipes

Timeline

Housekeeping Room Attendant

Hampton Inn By Hilton
03.2023 - 04.2025

Social Worker ( Resident Assistant)

Municipality of Troyan
05.2020 - 03.2021

Master of Social Work - Social Work

St. Cyril And St. Methodius University

High School Diploma -

HS Vasil Levski

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