Overview
Work History
Education
Skills
Certification
Timeline
Generic

DENIYA OGBURN

Atlanta,GA

Overview

4
4
years of professional experience
1
1
Certification

Work History

Intelligence Analyst

South Fulton Police dept
04.2023 - Current
  • Used databases and software applications, geographic information systems (GIS) mapping and artificial intelligence tools
  • Utilized a variety of analytical techniques including link analysis, network analysis, trend analysis and predictive modelling
  • Gathered, analyzed, correlated, and evaluated information from variety of open-source and restricted resources
  • Gathered intelligence information by field observation, confidential information sources, and public records.
  • Produced multi-source intelligence reports and products for different agency customers.
  • Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
  • Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Customer Service Specialist

Dicks Sporting Goods
09.2021 - 12.2022
  • Studied company products and services to maintain relevant knowledge and deliver top-notch service
  • Trained and mentored employees and teams on sales and customer service techniques
  • Completed sales payments, refunds, and exchanges and issued store credit
  • De-escalated customer complaints using specialized communication techniques.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Worked closely with HR teams to ensure seamless onboarding processes for new hires, setting them up for success from day one.

Legal Advocate Intern

Partnership Against Domestic
01.2022 - 05.2022
  • Collects and summarizes legal advocacy data
  • Provides legal advocacy for clients
  • Accompanies clients to court to secure TPO's and attend hearings.

CVS

Shift Manager/ Human Resources Assistant
08.2020 - 09.2021
  • Cultivated professional working relationships with peers and supervisors.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Managed staff hiring, training and supervision.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Supported HR Manager in strategic planning sessions focused on organizational development and growth.
  • Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
  • Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.

Education

Bachelors -

Kennesaw State University
Kennesaw, GA
07.2022

Skills

  • Information Gathering
  • Data Collection
  • Research abilities
  • Intelligence products
  • Superior interpersonal skills
  • MS Office
  • Customer Account Management
  • Product and service knowledge
  • Data Analysis
  • Analytical and Critical Thinking
  • Recruitment Strategies
  • Employee Hiring

Certification

  • Microsoft Excel
  • Microsoft Word
  • Microsoft PPT
  • Project Management

Timeline

Intelligence Analyst

South Fulton Police dept
04.2023 - Current

Legal Advocate Intern

Partnership Against Domestic
01.2022 - 05.2022

Customer Service Specialist

Dicks Sporting Goods
09.2021 - 12.2022

CVS

Shift Manager/ Human Resources Assistant
08.2020 - 09.2021

Bachelors -

Kennesaw State University

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DENIYA OGBURN