DENIYA OGBURN
Atlanta,GA
Overview
4
4
years of professional experience
1
1
Certification
Work History
Intelligence Analyst
South Fulton Police dept
04.2023 - Current
- Used databases and software applications, geographic information systems (GIS) mapping and artificial intelligence tools
- Utilized a variety of analytical techniques including link analysis, network analysis, trend analysis and predictive modelling
- Gathered, analyzed, correlated, and evaluated information from variety of open-source and restricted resources
- Gathered intelligence information by field observation, confidential information sources, and public records.
- Produced multi-source intelligence reports and products for different agency customers.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Customer Service Specialist
Dicks Sporting Goods
09.2021 - 12.2022
- Studied company products and services to maintain relevant knowledge and deliver top-notch service
- Trained and mentored employees and teams on sales and customer service techniques
- Completed sales payments, refunds, and exchanges and issued store credit
- De-escalated customer complaints using specialized communication techniques.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Worked closely with HR teams to ensure seamless onboarding processes for new hires, setting them up for success from day one.
Legal Advocate Intern
Partnership Against Domestic
01.2022 - 05.2022
- Collects and summarizes legal advocacy data
- Provides legal advocacy for clients
- Accompanies clients to court to secure TPO's and attend hearings.
CVS
Shift Manager/ Human Resources Assistant
08.2020 - 09.2021
- Cultivated professional working relationships with peers and supervisors.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Managed staff hiring, training and supervision.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
Education
Bachelors -
Kennesaw State University
Kennesaw, GA 07.2022
Skills
- Information Gathering
- Data Collection
- Research abilities
- Intelligence products
- Superior interpersonal skills
- MS Office
- Customer Account Management
- Product and service knowledge
- Data Analysis
- Analytical and Critical Thinking
- Recruitment Strategies
- Employee Hiring
Certification
- Microsoft Excel
- Microsoft Word
- Microsoft PPT
- Project Management
Timeline
Intelligence Analyst
South Fulton Police dept
04.2023 - Current
Legal Advocate Intern
Partnership Against Domestic
01.2022 - 05.2022
Customer Service Specialist
Dicks Sporting Goods
09.2021 - 12.2022
CVS
Shift Manager/ Human Resources Assistant
08.2020 - 09.2021
Bachelors -
Kennesaw State University