Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deniya Vital

Lake Charles

Summary

Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

The Cigna Group
04.2024 - Current
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Representative

Asurion
11.2021 - 01.2024
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services.

Customer Resolution Specialist

Aetna
11.2020 - 09.2021
  • Helped the business achieve and maintain industry-leading customer service ratings.
  • Analyzed complaints, issues, and grievances and forwarded them to designated departments for investigation and response.
  • Kept revenue streams alive by employing strong communication and negotiation skills and, as a last resort, offering refunds to keep customers happy.
  • Effectively managed a high volume of inbound and outbound customer calls.

Technical Support Representative

Everise
03.2019 - 11.2020
  • Provided technical support to over 300 customers in resolving their technical issues.
  • Assisted customers in setting up and troubleshooting their hardware and software systems.
  • Maintained customer satisfaction by providing timely and accurate solutions to their questions.
  • Resolved customer complaints and ensured customer loyalty by providing excellent customer service.

Education

High school diploma -

Lake Charles College Prep
Lake Charles, Louisiana
05.2019

Skills

  • Excellent Customer Service
  • Oral & Written Communication
  • Multi-tasking Abilities
  • Inbound & Outbound Calls
  • Issue & Complaint Resolution
  • Data Entry & Maintenance
  • Windows 10&11
  • Leadership
  • Chat
  • Verbal Communication
  • Customer Service
  • Empathy
  • Active Listening Skills
  • Microsoft Office Expertise
  • Technical Support Expertise
  • Upselling Products & Services
  • Call Center Operations
  • Work Task Prioritization
  • MAC OS
  • Sales
  • Zendesk
  • Recruitment
  • Positive Attitude
  • Collaborative

Timeline

Customer Service Representative

The Cigna Group
04.2024 - Current

Customer Service Representative

Asurion
11.2021 - 01.2024

Customer Resolution Specialist

Aetna
11.2020 - 09.2021

Technical Support Representative

Everise
03.2019 - 11.2020

High school diploma -

Lake Charles College Prep

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