Deniz Guler
Richmond Hill,NY
Summary
A hardworking individual seeking to find a position at a company; where I can utilize my skills gained from previous employers in order to gain a new position at a company where I can grow
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer service specialist via chat/email
MİNİBON USA
06.2022 - Current
- Assisting customers via chat/email
International patient's department
DİDİM EGEMED MEDİCAL CENTER
07.2021 - Current
- Assisting international patient's when they are arrive to the Medical Center
- Working with international insurance companies
- Filing new insurance cases for foreign patient's
Customer Service Representative
Boutique Rugs
07.2020 - 05.2021
- Take Calls from Customers and assist with needs
- Take Orders from Customers
- Techical Support to the Customer by Chat, Email, Phone
- Handle Customer inquiries
Security Supervisor
Command Security Corporation/Prosegur
11.2017 - 08.2020
- Supervise and oversee security functions in an organization
- Train and schedule programs and functions to security personnel
- Evaluate, assess and analyze performance of security personnel
- Initiate disciplinary measures wherever necessary
- Provide security to office staff, buildings and properties
- Keep the premises free from all kinds of dangers
- Screen visitors before allowing them to enter the premises
- Maintain all security devices and products in good working condition
- Develop and implement preventative measures against accidents, thefts and other risks
- Ensure compliance of applicable policies and regulations while implementing security measures
Security Officer
Command Security Corporation
11.2017 - 08.2020
- Security Officer for USPS Federal Division
- Keep the post safe and secure Checking ID's people who are entering the building
- Reporting to Postal Police any unusual situation
- Recording statements on record notebook every hour to notify everything is all safe and secure
Security Officer
Sec-curity
06.2016 - 10.2017
- Escorting construction workers
- Checking ID
- Staying on post for security and safety
Security Officer
John F.Kennedy Airport
04.2016 - 10.2016
- Assisting passenger when they arrive in border
- Checking passport and separating them by their status of US Citizen
- Green Card Visitors with visa to Kiosk/self checking APC
- Placing passenger into border lines
- Translating passenger language (Turkish) to Custom Border Protection Officer
- Helping flight crew with kiosk/self checking
- Assisting passenger, handling line, placing passengers at the Security Check Points
Trainer/Customer Service Rep
The Halal Guys
01.2015 - 12.2015
- Mapped out training plans, design and develop training programs
- Choose appropriate training method per case
- Resolved customer complaints via phone, email, or mail
- Used telephones to reach out to customers and verify account information
- Greeted customers warmly and ascertain problem or reason for calling
- Assisted with placement of orders
Production Associate
AssemTech Inc
01.2014 - 12.2015
- Ensured that production equipment, tools and machinery are functional at all times
- Performed a variety of tasks aimed at equipment change-over
- Started up production machinery at the beginning of each shift and ensure proper closing end
- Performed a series of preventative and general maintenance tasks on production equipment and tools
Sales/ Marketing
Power Club
01.2014 - 12.2014
- Sold specific products and services to customers
- Discussed warranties and replacement parts
- Represented and promoted the organization with products and services
- Collected and researched information needed to identify and resolve problematic situations
Restaurant Manager
Bodrum Café
01.2009 - 12.2011
- Oversees and manages all areas of the restaurant
- Ensured guest service meets company standards and customer satisfaction is maintained
- Responded to customer complaints, taking appropriate action to solve the problem
- Staffed, trained, and developed floor managers and hourly employees through orientations, ongoing feedback and by conducting performance reviews
Cashier/Shift Manager
Sam's Mediterranean
01.2007 - 12.2009
- Received payment by cash, check, credit cards, vouchers, or automatic debits
- Issued receipts, refunds, credits, or change due to customers
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Education
None - English
Foothill College
Los Altos, CA06.2011
High school or equivalent - High School
Independence High School
San Jose, CA06.2008
High school or equivalent - Lise
Hasan Akel Lisesi
Mersin01.2006
Skills
- Patrol
- Customer Service
- Security
- Cash Handling
- Stocking
- Typing
- Translation
- Supervising Experience
- Management
- Shift Management
- Writing Skills
- Research
- Technical Support
Certification
- 16 hours and 8 hours Security Certificates, 01/01/17, Current
- New York State Security License, Current
- Citizen Of The United States Of America
Assessments
- Work style: Conscientiousness, 04/01/19, Completed
- Technical support, 01/01/21, Completed
- Call center customer service, 01/01/21, Completed
- Written communication, 02/01/21, Familiar
- Sales skills, 01/01/21, Completed
- Verbal communication, 01/01/21, Proficient
- Inside sales, 02/01/21, Completed
- Active listening, 02/01/21, Completed
- Data entry: Attention to detail, 01/01/21, Completed
Timeline
Customer service specialist via chat/email
MİNİBON USA
06.2022 - Current
International patient's department
DİDİM EGEMED MEDİCAL CENTER
07.2021 - Current
Customer Service Representative
Boutique Rugs
07.2020 - 05.2021
Security Supervisor
Command Security Corporation/Prosegur
11.2017 - 08.2020
Security Officer
Command Security Corporation
11.2017 - 08.2020
Security Officer
Sec-curity
06.2016 - 10.2017
Security Officer
John F.Kennedy Airport
04.2016 - 10.2016
Trainer/Customer Service Rep
The Halal Guys
01.2015 - 12.2015
Production Associate
AssemTech Inc
01.2014 - 12.2015
Sales/ Marketing
Power Club
01.2014 - 12.2014
Restaurant Manager
Bodrum Café
01.2009 - 12.2011
Cashier/Shift Manager
Sam's Mediterranean
01.2007 - 12.2009
None - English
Foothill College
High school or equivalent - High School
Independence High School
High school or equivalent - Lise
Hasan Akel Lisesi
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