Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Deniz Serrano

Houston,TX

Summary

Throughout my years of work experience I feel I have grown exceptionally and developed great working traits. I have been very strongly skilled in multi tasking and meeting deadlines. Many of my past work places including the current, have required great customer service and communication skills which I have acquired along the years. I am always ready for more tasks to be added to my plate and am able to complete anything that is given to me.

Overview

3
3
years of professional experience
1
1
year of post-secondary education

Work History

AR Assistant Manager

Pro Parts Center
10.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Processed refunds on credit memos and or applied to future invoices.
  • Pulled report totals daily to maintain an accurate deposit and recording.
  • Negotiated charge account terms with clients, securing favorable agreements for both parties.
  • Recorded accurate and efficient records in customer database.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Emailed invoices to customers to ensure payment is received.
  • Followed up on inaccurate checks/stubs for any discrepancies that need to be addressed.

Solar Sales Consultant

Modern Brokers of America
05.2023 - 08.2023
  • Provided post-installation support to ensure client satisfaction and long-term loyalty to the company''s services.
  • Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
  • Educated potential clients on available tax incentives and financing options related to solar installations, simplifying their decision-making process.
  • Developed strong customer relationships through consistent communication and attentive service, resulting in repeat business.
  • Mentored new sales team to surpass goals in alignment with brand standards.

PCC Agent

Alorica
12.2022 - 05.2023
  • Assisted customers with getting their RX filled rapidly.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for the next agent.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
  • Analyzed client portfolios to identify potential gaps in coverage, offering suitable recommendations based on individual needs.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Sales Associate

Pacusn
10.2021 - 05.2023
  • Organized racks and shelves to maintain a clean floor, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build a comfortable shopping environment.

Secretary

Landscaping By Willy
05.2022 - 12.2022
  • Handled customer invoices and made sure to receive payments on time.
  • Spoke to clients directly and set up meetings to discuss estimates.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Briefly assisted in payroll every two weeks.

Education

Lone Star College
Humble, TX
08.2021 - 05.2022

Skills

  • Money Handling
  • Customer Relations
  • Team oriented
  • Product and service knowledge
  • Staff Training and Development
  • Ability to multi-task
  • Organizational Skills
  • Computer Skills
  • Goal Setting
  • Decision-Making
  • Time Management

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

AR Assistant Manager

Pro Parts Center
10.2023 - Current

Solar Sales Consultant

Modern Brokers of America
05.2023 - 08.2023

PCC Agent

Alorica
12.2022 - 05.2023

Secretary

Landscaping By Willy
05.2022 - 12.2022

Sales Associate

Pacusn
10.2021 - 05.2023

Lone Star College
08.2021 - 05.2022

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Deniz Serrano