Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Deniz Soysal

Farmingville,NY

Summary

Accomplished General Manager, known for effective leadership and strategic planning. Strengths include superior verbal and written communication, problem resolution, and budget management, which drive operational success and revenue growth. I have successfully operated a busy, demanding restaurant while maintaining positive customer and staff relations. Throughout my time in this industry, I have learned the ability to upsell, as well as ensure that the guest returns by providing them with exceptional hospitality. Guest hospitality is the number one priority when operating a successful establishment. Results-oriented professional with extensive experience in managing daily operations and fostering strong client relationships. Skilled in inventory management and staff training, committed to delivering exceptional service and boosting team efficiency. Throughout my time in the service industry, I believe that the skills I've obtained and the experiences I have had will allow me to seamlessly transition onto a sales team and aid in meeting quotas.

Overview

8
8
years of professional experience

Work History

General Manager

Birdies Indoor Bar and Lounge
Patchogue, New York
09.2024 - Current
  • Directed daily operations to ensure smooth workflow across departments.
  • Developed and implemented strategic plans to enhance business performance.
  • Led staff training programs to improve team skills and efficiency.
  • Fostered strong relationships with clients to drive customer satisfaction.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Administered employee discipline through verbal and written warnings.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Tracked monthly sales to generate reports for business development planning.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.

Bartender

Rooted Hospitality
Center Moriches, New York
05.2017 - 10.2023
  • Prepared and served beverages following established recipes and guidelines.
  • Maintained cleanliness and organization of bar equipment and supplies.
  • Engaged customers with friendly conversation and timely service.
  • Collaborated with kitchen staff to ensure smooth service during peak hours.
  • Managed inventory by tracking stock levels and placing orders as needed.
  • Trained new staff on bar protocols and customer service standards.
  • Handled cash transactions accurately and efficiently at the register.
  • Resolved customer complaints promptly to maintain satisfaction and loyalty.
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Developed good working relationships with fellow employees through effective communication.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Processed payments accurately and efficiently with POS system.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Effectively multitasked within fast-paced environment.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Participated in weekly team meetings to discuss goals and objectives set by management.

Education

Bachelor of Science - Biology

Arizona State University
Tempe, AZ
10-2025

Skills

  • Customer service
  • Team collaboration
  • Inventory management
  • Problem resolution
  • Verbal and written communication
  • Efficient multi-tasker
  • Bilingual
  • Customer relationship management
  • Vendor relationships
  • Leader
  • Leadership and team building
  • Staff motivation
  • Quality management

Languages

Turkish
Professional
Tatar
Native/ Bilingual

Timeline

General Manager

Birdies Indoor Bar and Lounge
09.2024 - Current

Bartender

Rooted Hospitality
05.2017 - 10.2023

Bachelor of Science - Biology

Arizona State University

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