Work History
Summary
Overview
Education
Accomplishments
Software
Work Availability
dkusy51@gmail.com
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DENISE KUSY

Administrative Assistant
Las Vegas

Work History

Administrative Coordinator

Discount Retail Store Services
Las Vegas, NV
08.2019 - Current
  • Collaborated in timely processing of billing and accounts receivables.
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Resolved issues through active listening and open-ended questioning, preventing major problems to manager.
  • Developed and implemented office management procedures to increasing training team productivity and accuracy.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Organized spaces, materials and catering support for internal and client-focused meetings.

Administrative Assistant Manager

Anax Business Technology
Las Vegas, NV
04.2014 - 07.2019
  • Monitored office supplies to order and replenish stock when necessary.
  • Opened, sorted and distributed incoming messages and correspondence to several-person team.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Summary

  • Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
  • Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through seven years of performance. Skilled at managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
  • Coordinated Program Support Assistant adept at providing administrative and logistical support for building projects, programs and initiatives.

Overview

38
38
years of professional experience
1
1
years of post-secondary education

Education

High School Diploma -

George Washington High School
Bronx, NY
09.1965 - 06.1969

No Degree - Banking And Financial Support Services

American Institute of Banking
New York, NY
09.1971 - 04.1973

Accomplishments

  • Documented and resolved high volume of issues which led to increased customer satisfaction.
  • Achieved customer retention through effectively helping with solving product malfuctions.
  • Achieved increased sales by completing orders with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Software

Word, Microsoft, Goggle, and Excel

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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dkusy51@gmail.com

To All Hiring Managers

I am a seasoned professional with great customer service skills. through out my professional career I have helped maintain and grow client base effectively. I work well within a group setting as well as independently. I am looking forward to speaking to you in person to further discuss my qualifications

Respectfully,

Denise Kusty

DENISE KUSYAdministrative Assistant