Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Denna Randall

PHOENIX,AZ

Summary

Proficient multitasker with over 10 years of experience in fast-paced nightclub and restaurant environments. Demonstrated ability to build strong customer relationships and drive satisfaction through exceptional service. Skilled in time management and adaptability, consistently meeting customer needs while maintaining high efficiency. Proven track record of managing staff and operations effectively, ensuring seamless service delivery.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Bartender/Server

Preston's Steakhouse
Scottsdale, AZ
02.2024 - Current
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Performed opening and closing duties, including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Cleansed glasses with sanitizing solution after each use.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Displayed and retained extensive knowledge of liquors, wines, and entrees.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Kept track of bar tabs and transferred open tabs to the dining area for the wait staff.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Processed payments accurately and efficiently with the POS system.
  • Provided drink suggestions to customers based on their preferences.
  • Developed good working relationships with fellow employees through effective communication.
  • Managed cash drawer at the end of each shift, ensuring accuracy of funds received.
  • Resolved customer complaints in a professional manner.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Sever

Tomaso's
PHOENIX, AZ
03.2021 - 05.2023
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Assisted in training new servers.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Provided exceptional service to high volume of daily customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Addressed complaints to kitchen staff and served replacement items.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Benefits Coordinator

Pacific Dental Services
Scottsdale, AZ
05.2019 - 03.2023
  • Serves as an intermediary between the patient and the insurance company - Responsible for verifying patient health insurance benefits - Explaining insurance benefits to patients - Posting payments made by patients - Entering data using dental practice management software - Generating reports for activities - Uploading completes insurance verification forms - Monitor weekly, monthly and quarterly reports to confirm payment from clients and insurance companies - Works closely with other engineers, developers, and managers

Server

Cheescake Factory
Scottsdale, AZ
10.2019 - 08.2021
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner - Guided guests through menus while demonstrating thorough knowledge of the food, beverages, and ingredients - Answered questions about menu selections and made recommendations when requested - Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests - Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods - Collected money, accurately make a change and accurately input into POS - Assisted co-workers whenever possible - Managed closing duties, including checking out my fellow servers making sure the restaurant was up to par for the following morning
  • Greeted guests and provided menus.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.

Registered Nurse - NICU

Abrazo Arrowwhead
12.2017 - 01.2019
  • Develops patient outcome statement(s) and establishes individualized patient goals - Provides a calm, quiet, restful atmosphere
  • Communicates effectively with the patient’s family or caretakers

Registered Nurse, Nurse

NICU, Banner Thunderbird Medical Center
03.2012 - 12.2017
  • Delivery of nursing practices according to the evidence-based research, nursing policies, and standards of care, to provide and ensure safe and excellent delivery of the individualized patient-centered care - Ongoing Point-of-Care electronic documentation of each individual patient’s assessments, plan-of-care, interventions, and evaluation of rendered care - Provides care and coordinates participation that fosters the goals of the hospital’s mission and vision statement - Medication administration utilizing the latest clinical documentation technology designed to ensure the safest delivery of medications to our patients - Ongoing communication with patients, nursing colleagues, and other members of the health care team regarding patient’s status rendered care, - Knowledge of and management of neonatal transition to extra uterine life, including patient assessment and examination (identification of the at-risk patient)
  • Intensive Care Unit (ICU)

RN

Banner Thunderbird Medical Center
Glendale, AZ
06.2006 - 03.2012
  • Worked in Neuro/Toxicology/Med/Surg/Trauma ICU - Deep working knowledge of life support, Emergency resuscitative equipment like mechanical ventilator, cardiac monitors, transducer, pressure lines, oxygen delivery devices, and pulse oximeter intra-aortic balloon pump, - Performed approved and prescribed diagnostic procedures based on patient’s clinical status - Evaluated patient’s assessment record and lab data results to determine whether an emergency intervention was necessary - Changed dressings, bathed patients, and provided post mortem care - Analyzed which patient can be transferred out to either stepdown or the floor - Pentobarb ICP monitoring, Sepsis Renal failure, Respiratory, Failure OR recovery
  • Titrating multiple drips IV placement - Assist in central line Placement/Bronchs/Trachs Code team Critical rescue team - Performs variance analysis related to outcome data for performance improvement - Performs grade I-IV Decubritus Care - Collaborates with other care team members in planning and carrying out treatment regimen; provides direction to other members of the care team - Uses clinical judgment in delegating assignments to the Patient Care

Associate, Support

Banner University Medical Center
01.2004 - 06.2006
  • Care Associate, and Clerical Service Associate in providing patient care, and ensures that assignments are completed in a timely fashion - Assesses level of pain and pain management - Applies scientific principles in performing procedures; carries them out safely, timely and efficiently - Evaluates care provided for patient outcome - Performs other procedures related to skincare, as necessary - Applies dressings, maintaining principles of aseptic technique - Performs irrigations, consistent with facility procedure
  • Intensive Care Unit (ICU, Provides respiratory and ventilator management and monitoring for patients - Considers principles of death and dying when caring for the terminally ill medical/surgical patient - Provides emotional, spiritual, religious, and cultural support to patients and their families - Works well in a fast-paced and collaborative working environment - Coordinates total nursing care by assessing the patient, determining plan of care, participating in patient and family teaching, and provides leadership by working collaboratively with ancillary nursing and other patient team staff - Makes accurate, complete, and timely entries into the patient medical record addressing all steps of the nursing process - Actively communicates with members of the healthcare team, patient, and patient family - Provides care for critically ill patients with: Hemodynamic pressure lines (i.e:
  • PA lines, CVP lines, arterial lines), Pressure monitoring devices: (i.e: ICP)
  • Temporary pacing, C.O./C.I./C.C.O., Artificial airway/mechanical ventilation, etc
  • As determined by the critical care unit assigned - Planning: Utilizes the assessment, identifies problems, makes nursing diagnoses, formulates goals, teaching plans, and outcomes to create an individualized plan of care - Identifies individual patient goals, readiness to learn, and incorporates family into the plan of care

Bartender

AXIS Radius
02.1998 - 01.2004
  • Conveyed broad cocktail knowledge and mix complex drinks consistently - Recorded accurate orders, managed cash/credit card payments, and maintained inventory beverage selection - Maintained expenses below budget through accurate planning, purchasing, and cost-effective bar procedures - Exhibited excellent client relations by anticipating needs, establishing rapport, and catering to all guests needs - Monitored alcohol consumption and checked IDs in accordance with beverage guidelines

Bartender/Server

Eddie Matney's
02.1996 - 01.1998
  • Prepare drinks, recommend specials, and replenish drinks as needed - Recorded accurate orders, managed cash/credit card payments, and maintained inventory beverage selection - Exhibited excellent client relations by anticipating needs, establishing rapport, and catering to all guests needs - Delivered exceptional service by greeting and serving customers in a timely, friendly manner - Guided guests through menus while demonstrating thorough knowledge of the food, beverages, and ingredients - Answered questions about menu selections and made recommendations when requested

Education

Nursing Degree -

Scottsdale Community College
05.2003

Certification, RN -

Scottsdale Community College AASN, Arizona Board of Nursing
05.2003

Skills

  • Safe Food Handling
  • Food Running
  • Beverage Preparation
  • Ordering Procedures
  • Cash Handling
  • Quality Control
  • Sales Techniques
  • Positive and Professional
  • POS Operation
  • High-Volume Dining
  • Check Payment Processing
  • Order Accuracy
  • Liquor, Wine, and Food Service
  • Menu Memorization
  • Food Safety Understanding
  • Dining Customer Service
  • Menu Knowledge
  • Point of sale operation
  • Cash handling
  • Customer service
  • Menu knowledge
  • Time management
  • Team collaboration
  • Outstanding customer service
  • Outgoing personality
  • Highly reliable
  • Professional appearance
  • Anticipating guest needs
  • Suggestive selling
  • Sales expertise
  • Courteous
  • Excellent judgment
  • Safe service compliance

Accomplishments

  • Scottsdale Princess | April 1994 - Feb 1996 - Greet guests and respond to guest inquires and requests in a friendly and timely manner - Mix and garnish beverages according to the recipe and portion control standards - Check guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local, and company laws regulations - Collect and process payments from guests using the point-of-sale system - Guided guests through menus while demonstrating thorough knowledge of the food, beverages, and ingredient prfiles

Certification

Paradise Valley High School Class of 1993. varsity Athlete, Softball, Volleyball - Certificate of Completion for Registered Nurse - Certificate of Completion for Licensed Practical Nurse - Advanced Concepts of Pain Management - American heart Certificate of Basic Critical Care - American Heart Association Neonatal Resuscitation Certified Bartender/Server

Timeline

Bartender/Server

Preston's Steakhouse
02.2024 - Current

Sever

Tomaso's
03.2021 - 05.2023

Server

Cheescake Factory
10.2019 - 08.2021

Benefits Coordinator

Pacific Dental Services
05.2019 - 03.2023

Registered Nurse - NICU

Abrazo Arrowwhead
12.2017 - 01.2019

Registered Nurse, Nurse

NICU, Banner Thunderbird Medical Center
03.2012 - 12.2017

RN

Banner Thunderbird Medical Center
06.2006 - 03.2012

Associate, Support

Banner University Medical Center
01.2004 - 06.2006

Bartender

AXIS Radius
02.1998 - 01.2004

Bartender/Server

Eddie Matney's
02.1996 - 01.1998

Nursing Degree -

Scottsdale Community College

Certification, RN -

Scottsdale Community College AASN, Arizona Board of Nursing

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