Hi, I’m
Dennecia Johnson Campbell
Nantucket,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
years of professional experience
Work History
White Elephant Resort, Nantucket, Nantucket, MA
Front Desk Agent
2024.04 - Current (5 months)
Job overview
- Greeted customers in a professional and friendly manner.
- Assisted with check-in and check-out procedures for guests.
- Resolved customer complaints promptly and courteously.
- Maintained cleanliness of lobby area at all times.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Answered telephones and greeted visitors to assist, answer questions and direct.
Deer Valley Resort 2250 Deer valley Dr. 435-649-1000, Park City, UT
Dining Room Attendant
2023.11 - 2024.03 (4 months)
Job overview
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Completed day-to-day duties accurately and efficiently.
- Stocked service stations with necessary supplies such as plates and silverware.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Cleared dirty dishes from tables after meals were finished.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Anchorage By The Sea, Ogunquit, ME
Front Desk (Manager on Duty)
2023.06 - 2023.11 (5 months)
Job overview
- Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
- Posted room charges for food, liquor and telephone calls based on individual customer actions.
- Greeted guests upon arrival and checked them in to their rooms.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Recruited and trained new employees to meet job requirements.
- Managed customer complaints and rectified issues to complete satisfaction.
- Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.
Pepper's Landing Seafood, Cape Neddick, ME
Line Cook
2023.08 - 2023.10 (2 months)
Job overview
- Prepped garnishes to reduce wait times during lunch and dinner rush.
- Grilled and deep fried various foods from meats to potatoes.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Set up and performed initial prep work for soups, sauces and salads.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
Teleperformance Ja, Montego Bay, Jamaica
Senior Unit Manager
2016.02 - 2023.06 (7 years & 4 months)
Job overview
- Conducted regular meetings with team members to discuss progress on projects and objectives.
- Resolved escalated customer service issues by providing timely solutions or escalating them as needed.
- Identified and oriented new staff members before deployment to assigned stations.
- Provided guidance and support to subordinate managers in order to meet departmental goals.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Monitored staff performance and provided feedback to ensure high standards were met.
Meadowmere Resort, Oqunquit, ME
Front Desk Receptionist
2015.07 - 2015.11 (4 months)
Job overview
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Responded to inquiries and room requests made online, by phone and via email.
- Explained policies and procedures to visitors.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Xerox, Montego Bay, Jamaica
Customer Service Associate
2014.04 - 2015.03 (11 months)
Job overview
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Education
University of The West Indies , Kingston, Ja
Project Management Certification from Business Administration And Management
01.2021
St. Elizabeth Technical High School , St. Elizabeth, Ja
High School Diploma
07.2011
Walden University , Minneapolis, MN
Bachelor of Science from Business Administration And Management
Skills
- Talent Development
- One Call Resolution
- Issue Resolution
- Conflict Management
- Decision-Making
- Training and Coaching
- Tactful and Diplomatic
- Problem-Solving
- Time Management
- Continuous Improvement
- QA
Accomplishments
- Completed Supervisory Course offered by Teleperformance Ja - JUMP
References
References available upon request.
Timeline
Front Desk Agent
White Elephant Resort, Nantucket
2024.04 - Current (5 months)
Dining Room Attendant
Deer Valley Resort 2250 Deer valley Dr. 435-649-1000
2023.11 - 2024.03 (4 months)
Line Cook
Pepper's Landing Seafood
2023.08 - 2023.10 (2 months)
Front Desk (Manager on Duty)
Anchorage By The Sea
2023.06 - 2023.11 (5 months)
Senior Unit Manager
Teleperformance Ja
2016.02 - 2023.06 (7 years & 4 months)
Front Desk Receptionist
Meadowmere Resort
2015.07 - 2015.11 (4 months)
Customer Service Associate
Xerox
2014.04 - 2015.03 (11 months)
University of The West Indies
Project Management Certification from Business Administration And Management
St. Elizabeth Technical High School
High School Diploma
Walden University
Bachelor of Science from Business Administration And Management
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