Summary
Overview
Work History
Education
Skills
Timeline
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Dennelys Garcia- Llorca

Hialeah,FL

Summary

Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.

Overview

13
13
years of professional experience

Work History

Sales & Service Banker

Popular Bank
10.2023 - Current
  • Open bank accounts for customers and recommend suitable products and services to meet customer needs
  • Answer bank and financial questions in a timely and efficient manner
  • Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
  • Strengthened customer relationships through attentive service and prompt resolution of inquiries.
  • Enhanced bank profitability by effectively cross-selling various financial products and services.
  • Streamlined operations, implementing efficient processes to improve overall productivity and performance.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Developed comprehensive financial plans to help clients achieve their short-term and long-term goals.
  • Provided expert guidance on investment strategies, optimizing portfolios to maximize returns for clients.
  • Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Educated customers on features and benefits of banking products and services.
  • Cross-sold credit cards, loans and other bank products.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Executed wire transfers, stop payments and account transfers.
  • Educated customers on online banking and mobile banking applications.
  • Balanced teller drawers and ATM cash.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.

Teller

Popular Bank
04.2023 - 10.2023
  • Deliver positive customer service, to have outstanding results and retain customers
  • Excellent team player
  • As ATM Custodian, balance, replenish and verify deposits made daily
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Solving issues that pertain to transactions
  • Introduce customers to new products, such as checking accounts, credit cards, loans and certificate of deposit accounts
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Follow company procedures and guidelines.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.

Key Carrier

TJMaxx
12.2019 - 04.2023
  • While Key Carrier, performed opening and closing procedures as part of management
  • Prepared store for yearly store audit and inventory to have a successful outcome
  • Maintained tidy store conditions by keeping a clean environment and tidy work areas, such as the front end, organized backroom and shop floor
  • Delivered exceptional customer service to have positive outcomes on customer surveys/feedbacks
  • Delivered positive leadership by listening and handling situations before escalating to upper management
  • Assisted in revamping sales coaching to drive a higher productivity rate, and retain new hires
  • Collaborated with store associates and management to create shop events and ensure store always had high standards of visual merchandising
  • Worked as Cash Office associate where critical roles consisted of balancing, attention to details on merchandise being returned and how it was returned, onboarding new hires, maintaining store and associate files up to date.

Relationship Banker III

Branch Banking & Trust
08.2013 - 12.2016
  • Branch operations are properly performed in pursuit to achieve an excellent (100%) score on our Branch Audit
  • Managing and coaching the Tellers & Branch Bankers accordingly in order to fulfill their expected achievements
  • Verify all branch reports are done correctly on a daily basis, in order to assist with easier follow –up if needed by anyone of our employees
  • Lead by example while executing our LAST & SMILES service to our clients, as well as having stellar teller performance, in order to provide our clients with the best service
  • Work as a team to provide the branch with excellent sales, while helping clients fulfills their needs with BB&T’s products and services.

Senior Teller/Teller Supervisor

Branch Banking & Trust
06.2011 - 08.2013
  • While an ATM Custodian, made sure ATM functioned appropriately on a daily basis
  • Daily verified all ATM Reporting, such as ATM Deposits and ATM Balancing
  • Teller Supervisor backup, meaning when Teller Supervisor was not available, assisted with the teller line being fully functional
  • Verified teller reports on a daily basis, to alleviate Teller Supervisor of some operational work
  • Follow company procedures and guidelines.

Education

Associates in Arts Degree in Mass Communications & Journalism -

Miami Dade College
Miami, FL
04.2005

Skills

  • Bank Sales
  • Consumer Banking
  • Cross-Selling and Partner Referrals
  • Teller Support
  • Customer Service
  • Regulatory Compliance
  • Products and Services Knowledge
  • New Account Setup
  • Loss Prevention
  • Operations Management
  • Meeting Sales Goals

Timeline

Sales & Service Banker

Popular Bank
10.2023 - Current

Teller

Popular Bank
04.2023 - 10.2023

Key Carrier

TJMaxx
12.2019 - 04.2023

Relationship Banker III

Branch Banking & Trust
08.2013 - 12.2016

Senior Teller/Teller Supervisor

Branch Banking & Trust
06.2011 - 08.2013

Associates in Arts Degree in Mass Communications & Journalism -

Miami Dade College

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Dennelys Garcia- Llorca