Adaptable Administrative Specialist with background in managing office functions, coordinating schedules, data entry and providing support to management. Strengths include strong organizational abilities, exceptional communication skills, and adeptness at multitasking. Noted for enhancing operational efficiency in previous roles by streamlining processes and optimizing resource utilization.
Hi, I’m
Dennesha Atkinson
Philadelphia,PA
Summary
Overview
8
years of professional experience
1
Certification
Work History
Children's Hospital of PhiladelphiaPhiladelphia, PA
Safety Administrative Specialist
01.2024 - 08.2024
Job overview
- Maintained accurate documentation of all security-related activities, ensuring compliance with regulatory requirements.
- Compiled and submitted necessary documentation for Incident Reports.
- Developed and implemented security policies.
- Performed secretarial and clerical tasks within main and operational offices.
- Delivered excellent communication and customer service as the first point of contact for customers/patients.
Penn MedicinePhiladelphia, PA
Safety Administrator
06.2022 - 01.2024
Job overview
- Resolved customer/patient escalations with tactful diplomacy.
- Organized accurate records of visitor check-ins and identification verification for easy reference.
- Answered, managed, and/or directed incoming calls.
- Composed written communication to team management and team members, relaying crucial information.
- Multi-tasked between daily responsibilities simultaneously to ensure all duties are performed by the end of the workday.
Allied UniversalPhiladelphia, PA
Lead Ambassador
03.2021 - 06.2022
Job overview
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Superintended scheduling, resolving scheduling conflicts, and conducting performance evaluations.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Led team of ambassadors in providing excellent customer service and support to guests.
- Identified areas where additional resources are needed in order to improve efficiency.
Hard Rock CafePhiladelphia, PA
Lead Hostess/Trainer
02.2018 - 01.2020
Job overview
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Organized large parties for special events such as birthdays, anniversaries, sports events, etc.
- Promoted a culture of teamwork among all front-of-house staff, which resulted in better collaboration and higher efficiency levels.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
AgerasPhiladelphia, PA
Customer Success Manager
03.2016 - 01.2020
Job overview
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Supported onboarding customers by completing administrative tasks, such as auditing candidate files, reviewing completion of onboarding contingencies, and conducting client care follow-up calls and emails.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Played an instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Served as a liaison between clientele and accountants, bookkeepers.
- Handled escalated calls professionally, effectively resolving complex issues, and ensuring client satisfaction at all times.
SaxbysPhiladelphia, PA
Team Lead
02.2016 - 02.2018
Job overview
- Trained new team members by relaying information on company procedures and safety requirements.
- Ordered and managed office and kitchen supplies/inventory.
- Maintained accurate records of employee attendance and task completion times.
- Delegated tasks appropriately according to individual skill sets.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Education
Community College of PhiladelphiaPhiladelphia, PA
from Study in Mass Communications
University Overview
Skills
- Self-starter
- Problem solving
- Interpersonal
- Quick learner
- Teachable
- Excellent customer service
- Advanced knowledge in Microsoft Word, Excel, PowerPoint, Outlook and Teams
- Analysis
- Detail-oriented
- Strong organization
Certification
Act 235 Certification
License to work with and carry lethal weapons.
Issued: 04/01/23
Exp: 04/01/28
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementTimeline
Safety Administrative Specialist
Children's Hospital of Philadelphia
01.2024 - 08.2024
Safety Administrator
Penn Medicine
06.2022 - 01.2024
Lead Ambassador
Allied Universal
03.2021 - 06.2022
Lead Hostess/Trainer
Hard Rock Cafe
02.2018 - 01.2020
Customer Success Manager
Ageras
03.2016 - 01.2020
Team Lead
Saxbys
02.2016 - 02.2018
Act 235 Certification
License to work with and carry lethal weapons.
Issued: 04/01/23
Exp: 04/01/28
Community College of Philadelphia
from Study in Mass Communications
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