DENNICE DIAZ
Houston,TX
Summary
Bilingual Certified Medical Assistant and Limited Medical Radiologist Technologist with a background in customer service. Empathetic and detail-oriented professional with comprehensive background in providing high-quality patient care within diverse healthcare settings. Known for strength in effectively communicating with patients and families, ensuring comfort and understanding of treatment plans. Demonstrated skills in coordinating with medical teams to deliver exceptional patient service while maintaining regulatory compliance. Previous work has contributed to improved patient satisfaction and enhanced operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Specialist-Medical Asssistant
Pcp For Life
04.2025 - Current
- Managed patient appointments and coordinated schedules for optimal clinic workflow.
- Assisted patients with medical questions and provided clear communication regarding exams.
- Documented patient interactions and maintained accurate electronic health records.
- Educated patients on healthcare services and facilitated access to necessary resources.
- Handled insurance verification processes and assisted patients with billing questions.
- Addressed patient concerns with empathy, ensuring a positive healthcare experience.
- Assisted in scheduling appointments.
- Provided education to patients about their medications, side effects, and follow-up care instructions.
- Managed incoming calls from pharmacies requesting authorization for prescription refills.
- Reviewed lab results with patients and answered questions about test results.
- Conducted patient assessments such as vital signs, height and weight measurements, and blood pressure readings.
- Counseled patients on lifestyle modifications necessary for improved health outcomes.
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Implemented a system for tracking patient visits using an Electronic Medical Record system such as Allscripts or eClinicalWorks.
- Assisted clients in navigating healthcare options and referral processes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Private Nanny
Nanny Services
05.2023 - 02.2024
- Developed engaging educational activities to stimulate cognitive and social development in children.
- Maintained a safe and nurturing environment, ensuring children's well-being at all times.
- Implemented daily routines, promoting consistency and security for children in care.
- Communicated effectively with parents regarding children's progress and developmental milestones.
Limited Medical Radiology Technician (LMRT) Externship
One Step Diagnostic
02.2023 - 12.2023
- Prepare patients for examination and treatment. Takes patient histories and vital signs.
- Prepare exam and treatment rooms with necessary instruments.
- Administer injections and applies dressings as instructed and appropriate.
- Prepare and maintain supplies and equipment for treatments, including sterilization.
- Assist physicians in preparing for minor surgeries and exams as instructed and appropriate.
- Assist with scheduling of tests and treatments.
- Maintain patient electronic (EHR) records and other information.
- Perform direct patient care as instructed by the physician if appropriate.
- Maintain equipment in a clean and safe condition at all times.
- Skill in documenting and maintaining patient care records.
- Prepares and positions patient for diagnostic imaging procedures.
- Explains procedures to patient to reduce anxieties and obtain patient cooperation.
Leasing Agent
Broadstone Grandparkway
06.2021 - 12.2022
- Facilitated tenant inquiries and property tours, providing insights on amenities and leasing options.
- Processed lease applications, ensuring compliance with company policies and local regulations.
- Maintained accurate records of rental agreements and tenant communications using property management software.
- Assisted in marketing efforts by coordinating open houses and promotional events to attract potential residents.
Education
Medical Assistant
The College of Health Care Professions
Houston, TX05.2024
Limited Medical Radiologic Technologist -
The College of Health Care Professions
Houston, TXAssociate of Science -
Southeastern University
Lakeland, FL05.2021
High School Diploma -
High School
Houston, TXSome College (No Degree) - Science And American Sign Language
Lone Star College
Houston, TXSkills
- General Radiography
- Image Evaluation
- Radiation Safety Protocols
- Patient Care
- Interpersonal Communication
- Vital Signs
- Medical Phone Answering
- HIPAA Compliance
- OSHA Compliance
- Patient/Family Communication
- CPR
- BLS
- Charting
- Bilingual (English/Spanish)
- Phlebotomy
- Administering Injections
- Medical Terminology
- Equipment Cleaning and Sanitization
- Reliability
- Problem Solving
- Determination
- Respectfulness
- Task Orientation
- Anatomy
- Physiology
- Patient scheduling
- Medical terminology
- Insurance verification
- Attention to detail
- Effective communication
- Electronic health records
- Empathetic listening
- Care plan development
- Patient comfort
- Laboratory result analysis
Certification
- The Texas Medical Board, Limited Medical Radiologic Technologist (LMRT) Certification
- American Heart Association, BLS for Healthcare Providers (CPR and AED) Certification
- Certified Medical Assistant (CMA)
Timeline
Patient Care Specialist-Medical Asssistant
Pcp For Life
04.2025 - Current
Private Nanny
Nanny Services
05.2023 - 02.2024
Limited Medical Radiology Technician (LMRT) Externship
One Step Diagnostic
02.2023 - 12.2023
Leasing Agent
Broadstone Grandparkway
06.2021 - 12.2022
Medical Assistant
The College of Health Care Professions
Limited Medical Radiologic Technologist -
The College of Health Care Professions
Associate of Science -
Southeastern University
High School Diploma -
High School
Some College (No Degree) - Science And American Sign Language
Lone Star College