Denniesha Shannon
Brooklyn,NY
Summary
Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to come up with interesting ideas.
Overview
6
6
years of professional experience
Work History
Produce Manager
Fridge No More
08.2021 - 10.2022
- Maintained produce area and kept produce storage area clean and sanitary.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Trimmed, washed and bundled produce.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Security Guard
SJ Solutions
11.2021 - 06.2022
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Interacted assertively but non-confrontationally with personnel and general public.
Customer Service
Lena’s Italian Kitchen
08.2019 - 12.2019
- Identify and assess customers needs to achieve satisfaction
- Handle complaints, provide appropriate solutions and alternatives
- As well as follow up to ensure resolu- tion
- Take payment information and other pertinent information such as addresses and phone numbers + Assist with placement of orders, refunds, or exchanges
- Utilize computer technology to handle high call volumes
Customer Service
Edible Arrangements
06.2018 - 01.2019
- Greeted customers warmly along with assisting their needs around the store
- Responsible for opening and closing of the store
- Bank deposit transactions + Suggested and up selling on products for customers
- Multi tasked by answering high volume calls along with walk in customers
- Handled cash and card payments behind the register
- Created and blended smoothies according to our menu
Administrative Assistant
SKY CITY APARTMENT
04.2017 - 05.2018
- Used Inn Road to book and check out clients
- Updated and maintained company databases with Microsoft Excel + Answered to high volume phone calls, emails and faxes
- Responsible for daily bank run and responding to customer inquiries and requests
Education
South Shore Highschool
2017
Skills
- Proficient in
- Microsoft Office, Google Docs, Mac OS, Microsoft Excel, Adobe Professional
- I obtain exceptional customer service skills and can multi-task in a fast pace environment I'm well-versed
- In adapting different ways under pressure in order to meet deadlines and obtain the flexibility to work in an
- Ever-changing environment
Timeline
Security Guard
SJ Solutions
11.2021 - 06.2022
Produce Manager
Fridge No More
08.2021 - 10.2022
Customer Service
Lena’s Italian Kitchen
08.2019 - 12.2019
Customer Service
Edible Arrangements
06.2018 - 01.2019
Administrative Assistant
SKY CITY APARTMENT
04.2017 - 05.2018
South Shore Highschool