Dennika Craion

•Developed rapport with customers through active listening skills to ensure orders were delivered effectively, leading to positive feedback from clients.

•Collaborated with team members to develop the most effective practices for consistent customer service delivery.

• Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
• Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
• Resolved customer complaints with empathy, which resulted in increased loyalty and business with the clients.
• Developed high knowledge regarding the products to be able to provide informed recommendations based on the customer’s needs.
• Developed rapport with customers through active listening, leading to positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted with temporary heath insurance projects with new carriers.

•Developed rapport with customers through active listening skills to ensure orders were delivered effectively, leading to positive feedback from clients.

•Collaborated with team members to develop the most effective practices for consistent customer service delivery.

• Assisted management in implementing store layout changes, leading to improved navigation for customers.
• Unpacked merchandise, arranged items on shelves, and ensured products were properly labeled and priced.
• Assisted customers with locating products and answering questions.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes and conflicts
• Assisted customers in navigating the company website and purchasing online plans, improving overall user experience.
• Collaborated with team members to develop the most efficient practices for consistent customer service delivery.
• Contributed to sales growth by upselling plans and services based on individual customer requirements.

• Collected on delinquent accounts to reduce overdue balances.
• Educated debtors about repayment options, enabling them to make informed decisions while maintaining positive business relationships.
• Assisted in settlements on delinquent accounts.