Dennille Roper
Spokane,WA
Overview
27
27
years of professional experience
Work History
Warehouse Worker
Caterpillar
02.2021 - 06.2023
- Operated forklifts to transport materials efficiently within warehouse environment.
- Assisted in inventory management by labeling, organizing, and tracking stock levels.
- Conducted quality control inspections to ensure compliance with safety standards.
- Collaborated with team members to streamline packing and shipping processes.
- Consistently lifted materials weighing as much as 70 pounds.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Housekeeper
Comfort Inn & Suites
04.2019 - 11.2021
- Cleaned and sanitized guest rooms to ensure exceptional hygiene standards.
- Performed routine inspections of common areas to maintain cleanliness and orderliness.
- Assisted in inventory management of cleaning supplies and equipment for efficient operations.
- Collaborated with team members to enhance workflow and optimize cleaning schedules.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Changed bed linens and collected soiled linens for cleaning.
Call Center Representative
American Direction Group
05.2017 - 06.2019
- Managed high volumes of inbound calls, addressing customer inquiries and resolving issues promptly.
- Utilized CRM software to document interactions and track customer service metrics effectively.
- Assisted in training new staff on call handling procedures and company policies.
- Collaborated with team members to enhance service delivery and improve customer satisfaction rates.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Increased efficiency and team productivity by promoting operational best practices.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Server/ Asst.Mngr
Denny's Restaurants Franchise Association
05.1996 - 10.2006
- Operated forklifts to transport materials efficiently within warehouse environment.
- Assisted in inventory management by labeling, organizing, and tracking stock levels.
- Conducted quality control inspections to ensure compliance with safety standards.
- Collaborated with team members to streamline packing and shipping processes.
- Consistently lifted materials weighing as much as 70 pounds.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Cashier
Eastern Washington University
05.2000 - 10.2002
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted customers with product inquiries, providing knowledgeable support for purchases.
- Managed cash drawer, ensuring accurate cash handling and balancing at shift end.
Education
High School Diploma -
Rosalia High School
Rosalia, WALiberal Arts
Spokane Community College
Spokane, WATimeline
Warehouse Worker
Caterpillar
02.2021 - 06.2023
Housekeeper
Comfort Inn & Suites
04.2019 - 11.2021
Call Center Representative
American Direction Group
05.2017 - 06.2019
Cashier
Eastern Washington University
05.2000 - 10.2002
Server/ Asst.Mngr
Denny's Restaurants Franchise Association
05.1996 - 10.2006
High School Diploma -
Rosalia High School
Liberal Arts
Spokane Community College