Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Section name
Generic

Dennis Acma

San Ramon,CA

Summary

Police Services Technician I/II

Professional with robust experience in law enforcement support roles, equipped to enhance public safety operations. Strong focus on team collaboration and adaptability to evolving situations. Skilled in traffic control, evidence management, and community interaction. Reliable and results-driven with commitment to maintaining high standards and effective outcomes.

Overview

18
18
years of professional experience

Work History

Manager of Maintenance Support

Bay Area Rapid Transit
07.2018 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Aviation Instructor (Part Time)

Peralta Community College District
08.2017 - Current
  • Aircraft maintenance instructor in the Peralta Community College District Aeronautics program
  • Enhanced overall student satisfaction with tailored instruction methods, addressing individual learning needs and preferences.
  • Developed lesson plans and conducted ground training modules covering aircraft systems across normal, abnormal and emergency operations.
  • Implemented innovative instructional methods such as simulations and virtual reality tools to engage trainees in realistic maintenance scenarios for better retention of information.
  • Optimized resource allocation by tracking inventory levels of spare parts and tools used during hands-on training sessions.

Senior Operations Liaison Supervisor

Bay Area Rapid Transit (BART)
01.2015 - 07.2018
  • Supervises and coordinates daily operations and activities on assigned District extension or renovation construction projects; facilitates contractor access to District extension construction sites and locations; coordinates assigned activities with other divisions, outside agencies and the public; provides highly responsible and complex staff assistance to higher level management staff, and performs related duties as assigned.
  • Served as a key point of contact for interdepartmental communication, fostering a collaborative work environment.

Certified Power Support Controller

Bay Area Rapid Transit (BART)
01.2008 - 01.2015
  • Monitors and Controls Traction Power System
  • Operates computer equipment to monitor and control BART
  • Power and support systems during revenue and non-revenue hours
  • Applies District operating and emergency procedures
  • Coordinates emergency responses and activates outside agencies as required
  • Monitors various communications and fire warning systems and takes specific action in the event of emergencies
  • Reads and understands all related manuals and bulletins required to maintain updated information on system
  • January 2011-present Power Support Controller Instructor
  • Recertified current Power/Support controllers and OCC Central managers.

Education

No Degree - Design And Industry

San Francisco State University
San Francisco, CA
05-2030

Associate of Science - Aviation Management

City College of San Francisco
San Francisco, CA
05.1992

Skills

  • Safety-conscious with strong attention to detail
  • Customer engagement
  • Effective team leadership
  • Strategic decision-making
  • Critical thinking for problem-solving
  • Clear and concise communication
  • Comprehensive documentation skills
  • Proficient in communication and team leadership

Accomplishments

  • Letter of Achievement Earthquake Safety Retrofit Project
  • Video Award for BART 50th Anniversary Transbay Tube
  • Numerous United Airlines Letters of Commendation
  • Safety Patrol Award
  • Dean’s List, Community College of San Francisco, 1984

Timeline

Manager of Maintenance Support

Bay Area Rapid Transit
07.2018 - Current

Aviation Instructor (Part Time)

Peralta Community College District
08.2017 - Current

Senior Operations Liaison Supervisor

Bay Area Rapid Transit (BART)
01.2015 - 07.2018

Certified Power Support Controller

Bay Area Rapid Transit (BART)
01.2008 - 01.2015

No Degree - Design And Industry

San Francisco State University

Associate of Science - Aviation Management

City College of San Francisco

Section name

EXCELLENT REFERENCES AVAILABLE UPON REQUEST

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