Summary
Overview
Work History
Education
Skills
Timeline
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Dennis Allen

Quenns ,New York

Summary

Astute Ambassador possessing excellent communication, negotiation and diplomatic skills. Proven track record of successfully representing and promoting interests in different forums. Skilled in developing and strengthening relationships with key stakeholders. Conscientious leader enjoys connecting people and promoting positive change. Familiar with creating positive and memorable experiences for stakeholders through events, campaigns, or informal interactions. Collaborative and eager to use skills to represent and promote organization in professional and effective manner. Charismatic [Job Title] with strong history of success in building relationships, promoting brands and representing organizations in different settings. Knowledgeable about [Type] audience and communicates key messaging effectively. Committed to driving brand awareness and achieving organizational goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

6
6
years of professional experience

Work History

Sky Club Ambassador Premium Services

Delta Airlines
12.2023 - Current
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Greeted customers and clients to create welcoming atmosphere.
  • Assisted team with operational policies and procedures to drive services.
  • Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.

Airport Ramp Agent

DELTA AIRLINES
11.2019 - 12.2023
  • Minimized damage to luggage and cargo by adhering to proper handling procedures at all times.
  • Reduced flight delays by consistently maintaining punctual baggage handling and cargo loading processes.
  • Cleaned airplanes between flights, sanitized lavatories, and seat trays as per company specifications.
  • Upheld strict adherence to FAA regulations and safety protocols during all aspects of ramp agent duties.
  • Contributed to a positive work environment by fostering teamwork among fellow ramp agents while executing tasks effectively.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Facilitated on-time departures with quick and efficient turnaround times for incoming flights.
  • Enhanced airport safety by conducting thorough inspections of aircraft and equipment prior to loading and unloading.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Maintained clean and organized ramp areas for efficient workflow and improved safety conditions.
  • Demonstrated flexibility in adapting to various types of aircrafts, supporting diverse airline clients'' needs efficiently.
  • Increased aircraft security by performing thorough checks of cargo holds, ensuring compliance with regulations.
  • Connected electrical power unit and hoses to aircraft.
  • Provided exceptional customer service to passengers, assisting with luggage handling and addressing concerns promptly.
  • Contributed to the overall success and reputation of the airport by consistently demonstrating professionalism and dedication in fulfilling ramp agent responsibilities.
  • Ensured proper weight distribution in aircraft by diligently following load plans and adjusting as necessary.
  • Reduced risk of accidents or incidents on the tarmac through vigilance in monitoring surroundings while working around active aircrafts.
  • Managed unforeseen circumstances such as equipment malfunctions or weather disruptions, executing contingency plans to minimize operational delays.
  • Stocked aircraft cabins with necessary equipment and supplies.
  • Collaborated effectively with team members to manage high-pressure situations during peak travel periods.
  • Supported smooth passenger boarding processes by guiding planes into gates safely using marshaling techniques.

Fueler

Allied Aviation Services Inc.
03.2019 - 11.2019
  • Operated fuel tank trucks, hydrant carts and stationary carts to fuel aircraft.
  • Utilized advanced technology tools for precise measurement of delivered gallons, maintaining accuracy throughout the entire process.
  • Improved customer satisfaction by providing professional service during aircraft fueling operations.
  • Calculated gallons pumped per aircraft while maintaining accurate account of fuel transactions.
  • Achieved zero accidents or injuries through adherence to strict safety standards during all aspects of the refueling process.
  • Ensured regulatory compliance by adhering to safety guidelines during fuel handling operations.
  • Complied with all federal, state, municipal and airport authority requirements to maintain safe working conditions.
  • Enhanced fueling efficiency by implementing streamlined procedures and safety measures.
  • Reduced downtime for refueling through effective scheduling and coordination with operators.
  • Efficiently managed time-sensitive tasks such as defueling aircraft during turnaround periods.
  • Exceeded company performance metrics by consistently meeting or exceeding daily fueling targets.
  • Conducted thorough equipment inspections, maintaining optimal performance and minimizing malfunctions.
  • Maximized cost savings by monitoring fuel consumption rates and adjusting schedules accordingly.
  • Contributed to the reduction of environmental hazards by properly disposing of hazardous materials according to regulations.
  • Cross-trained to work in other areas of operation.
  • Collaborated with team members to achieve timely completion of fueling tasks, maximizing productivity.
  • Coordinated with flight crews to ensure accurate communication regarding fuel requirements and delivery times.
  • Maintained a clean and organized work environment, ensuring safety protocols were consistently met.
  • Performed fueling and de-fueling operations for over [Number] aircraft in commercial airport environment.
  • Continuously updated knowledge on industry trends and best practices for efficient aviation fuel handling processes.
  • Actively participated in emergency response drills, enhancing overall preparedness for potential incidents.
  • Optimized fuel inventory management through accurate tracking and recordkeeping.
  • Assisted in training new hires on proper fueling techniques and safety precautions, fostering a culture of continuous learning.
  • Managed quality control checks on incoming fuel deliveries, ensuring appropriate grade and contamination-free supply.

Local Sort

UPS United Parcel Services
07.2018 - 09.2018
  • Enhanced team productivity by providing regular training and performance feedback.
  • Assisted in recruiting, hiring, and onboarding new employees to build a high-performing team.
  • Developed strong working relationships with peers in other departments to facilitate cross-functional collaboration.
  • Reduced employee turnover rate through effective communication and motivation strategies.
  • Improved operational efficiency by implementing new sorting processes and procedures.
  • Managed daily operations, maintaining high levels of accuracy in sorting activities.
  • Ensured timely dispatch of shipments with efficient management of the sorting team.
  • Resolved customer issues promptly, fostering positive relationships with clients and carriers alike.
  • Maintained a clean, organized work environment conducive to efficient operations and worker safety.
  • Supported company initiatives by actively participating in meetings, trainings, and workshops as needed.
  • Implemented process improvements, resulting in faster package handling times.
  • Collaborated with other supervisors to streamline workflow across departments.
  • Decreased workplace accidents, enforcing safety protocols and conducting safety meetings.
  • Conducted performance evaluations for team members, identifying areas for improvement and growth opportunities.
  • Mentored junior staff members to develop their skills and advance within the organization.
  • Established clear expectations for team performance while fostering a positive work culture that encouraged continuous improvement.
  • Coordinated staff scheduling to ensure adequate coverage during peak hours and seasonal demands.
  • Stacked items according to weights, sizes, types, and picking priorities.
  • Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
  • Assessed and sorted items into containers or designated areas according to classification, size, and condition.
  • Used hand-held scanners to sort items into specific categories.
  • Operated pallet jacks to move large and heavy items for sorting.
  • Inspected items for damage or defects before sorting as part of quality control process.
  • Followed company policies and procedures to produce consistent work results.
  • Used hand-held scanner to enter data product information.
  • Recorded and tracked items sorted to confirm accuracy.
  • Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
  • Utilized sorting systems to sort items fast and accurately.
  • Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.
  • Liaised with cross-functional teams to facilitate smooth operations and achieve common goals.
  • Sorted and clearly marked products with indicators for grade or acceptance-rejection status.
  • Troubleshot sorting systems and made necessary repairs to prevent downtime.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Operated mail processing machine to sort and package incoming and outgoing mail.
  • Attached identification materials to packages and envelopes for delivery tracking and sorting.
  • Processed incoming and outgoing mail in accordance with postal regulations.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Performed routine preventive maintenance on sorting machines and removed envelope jams.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.

Education

High School Diploma -

Clarendon College
Jamaica West Indies
09.1986

Skills

  • Customer Engagement
  • Team Management
  • Product Knowledge
  • Brand Awareness
  • Customer Education
  • Demonstrations
  • Diverse cultural understanding
  • Product Recommendations
  • Event Coordination
  • Social Perceptiveness
  • Policy analysis
  • Multilingual Proficiency
  • Cross-cultural collaboration
  • Problem-Solving
  • Customer Service
  • Multitasking
  • Public Speaking
  • Multitasking Abilities
  • Excellent Communication
  • Decision-Making
  • Community Relations
  • Team Development
  • Thought leadership
  • Creative Strategies
  • Data Entry
  • Task Prioritization
  • Information gathering and analysis
  • Report Writing
  • Internal Communications
  • Incident Response
  • Client Coaching
  • Brand Messaging
  • Crisis Response
  • Promotions and Advertising
  • Problem-solving abilities
  • Reliability
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Relationship Building

Timeline

Sky Club Ambassador Premium Services

Delta Airlines
12.2023 - Current

Airport Ramp Agent

DELTA AIRLINES
11.2019 - 12.2023

Fueler

Allied Aviation Services Inc.
03.2019 - 11.2019

Local Sort

UPS United Parcel Services
07.2018 - 09.2018

High School Diploma -

Clarendon College

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Dennis Allen