Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Dennis Andia

Washington,DC

Summary

Dynamic Store Manager with a proven track record at BOSS Tysons, excelling in sales strategy development and team leadership. Achieved significant customer satisfaction improvements through effective coaching and mentoring. Skilled in operations management, fostering collaboration, and driving performance to exceed sales goals while enhancing employee engagement.

Overview

24
24
years of professional experience

Work History

Store Manager

BOSS Tysons
04.2022 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Assisted with hiring, training and mentoring new staff members.

Store Manager

BOSS Arlington
04.2011 - 09.2022
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Area Manager

BACHRACH
12.2001 - 04.2011
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Oversaw budget planning, strategy development, community outreach for organization.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Compiled and analyzed data to determine approaches to improve sales and performance.

Education

Associate of Science - Business Administration And Management

Washington Adventist University
Takoma Park, MD
05-2005

Skills

  • Sales strategy development
  • Team building and leadership
  • Operations management
  • Goals and performance
  • Sales strategies
  • Employee supervision and motivation
  • Recruiting and hiring
  • Team building
  • Team leadership and coaching
  • Leadership development
  • Training and mentoring

Accomplishments

    Graduated from the Masters Program at BOSS 2025. Won Sales Leader of the Year Award in 2023. Won Top Manager of the Year Award in 2021.

Languages

Spanish
Full Professional

Timeline

Store Manager

BOSS Tysons
04.2022 - Current

Store Manager

BOSS Arlington
04.2011 - 09.2022

Area Manager

BACHRACH
12.2001 - 04.2011

Associate of Science - Business Administration And Management

Washington Adventist University

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