Dennis Bates
Marysville,WA
Summary
Versatile and skilled in troubleshooting, with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategies. Focused, reliable and results-driven with good safety records and attention to detail.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Field Service Technician
HPI
03.2022 - Current
- Utilized software to manage repair work orders.
- Performed repairs on various HP devices, primarily printers.
- Received calls from other technicians to assist in diagnosis remotely.
- Worked multiple special refurbishment and redesign projects.
- Repeatedly exceeded expectations on SLA and repair time requirements.
- Maintained company field response vehicle stocked with repair and replacement parts.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Printer Installation Technician
PFI TECH
11.2021 - 03.2022
- Unloaded, loaded and transported printers safely.
- Configured printers to customer specification.
- Performed final assembly and installation check of printers.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Line Cook
Cedars Cafe
08.2021 - 10.2021
Line/Wok Cook
Terracotta Red
09.2020 - 02.2021
Line Cook
The Amarillo
07.2020 - 09.2020
Line/Wok Cook
Jade Fusion
09.2019 - 07.2020
- Line/Wok Cook: September 2019-May 2020
- Lead Cook: May 2020-July 2020
Prep Cook
Journey’s East
07.2018 - 09.2019
- Prep Cook: July 2018 - September 2018
- Line/Wok Cook: September 2018 - September 2019
Steward
Cedar’s Cafe
07.2015 - 07.2018
- Steward: July - December 2015
- Prep Cook: December 2015 - April 2016
- Expeditor: April 2016 - August 2016
- Line Cook: August 2016 - July 2018
Skills
- Basic Electrical Engineering
- Time Management
- Conflict Resolution
- Focus
- Customer training
- Fault diagnosis
- Tool management
- Equipment Repair
- Work order management
- Wide format printer repair
- Laserjet A3 and A4 printer repair
- Customer Service
- Inventory management
Certification
- Pagewide XL Repair
- HP Designjet Repair
- HP A3 Laserjet Repair
- HP A4 Laserjet Repair
Timeline
Field Service Technician
HPI
03.2022 - Current
Printer Installation Technician
PFI TECH
11.2021 - 03.2022
Line Cook
Cedars Cafe
08.2021 - 10.2021
Line/Wok Cook
Terracotta Red
09.2020 - 02.2021
Line Cook
The Amarillo
07.2020 - 09.2020
Line/Wok Cook
Jade Fusion
09.2019 - 07.2020
Prep Cook
Journey’s East
07.2018 - 09.2019
Steward
Cedar’s Cafe
07.2015 - 07.2018
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