Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Dennis Bender

Berlin,Berlin
Dennis Bender

Summary

Highly motivated Client Focused Professional with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

Overview

6
years of professional experience

Work History

Rouvia
Berlin, Germany, Berlin

Key Account Sales Manager
06.2022 - Current

Job overview

  • Responsible for Sales & Account Management in EMEA, especially related to our Sourcing, Procurement Services and Market Intelligence product portfolio.
  • Acquisition of new customers with responsibility for negotiations and contracting.
  • Managed high-profile territories, generating €750,000 in new business and increasing existing account sales 30%.
  • International Key-Account Manager for large shipper accounts (up to EUR 500m freight spend) with a huge network in all industries.
  • Cross-/upselling of existing customers, support of our sales development program / mentoring new colleagues.
  • Top 20% Quarterly Trip and Logistics events
  • Negotiate Freight Forwarders and shippers contract to increase revenue and retention.
  • Strategize with clients and long term investments and goals.
  • Daily tech stack: Hubspot, LinkedIn Sales Navigator, Aircall, ZoomInfo, Lusha, Apollo, Hunter, Aircall, Calendly.

Watchmaster ICP
Berlin, Germany, Berlin

Sales Consultant
03.2020 - 04.2022

Job overview

  • Achieved customer satisfaction rating of 98% in my first year, exceeding company's stretch target of 90%. Created detailed sales presentations to communicate product features and market data.
  • Used consultative sales techniques to understand customer needs and recommend relevant products.
  • Sold over 1,600 watches in first year, value of over 10.5 Million Euros.
  • Creating customer evangelists by ensuring that the aims of the customer are achieved and continue to align with evolving sales success criteria.
  • Collaborate with Pricing Executives & Marketing on strategies and methods for success specific to the region/s - from market research to actively connecting and introducing Watchmaster’s solutions to prospects.
  • Actively use Salesforce KPI to monitor, analyze and manage customer relationship, in order to deliver success from the customer's perspective.
  • Work closely with the marketing team to recognize and build success stories from our greatest customer champions.
  • Created Sales and Customer Service Email Templates to Support, Renew, & Refund Customers

NHP Hanse Distribution GmbH
Berlin, Germany, Berlin

Account Manager - Affiliate Marketing
09.2017 - 02.2020

Job overview

  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Identified key entry points to enhance market penetration and maximize returns.
  • Researched and sourced brands (clients) over the internet and visited trade fairs. ▪ Developed promotional email marketing campaigns to generate awareness and retained user adoption ▪ Provided business consulting on marketing strategy and conversion optimization to user experience. ▪ Managed client on-boarding process, ensuring that their expectations and goals were fully met.
  • Prepared shipping process, made sure clients goods were shipped and safely arrived at the warehouse, for further distribution to our marketplace / e-Commerce platform distributors.
  • Monitored products and sales to analyze sales planning, incoming's, and outgoings, as well as performed daily, weekly and monthly forecasts and further reported weekly, sales to clients.
  • Consistently communicated effectively and delivered a high level of Customer service to clients to ensure a positive relationship for future business opportunities.
  • Managed customer relationship: expectations, needs, concerns, etc., in order to encourage the consumption and sale of new products and services.

UPLJFT GmbH
Hamburg, Germany, Hamburg

Community Manager
12.2018 - 08.2019

Job overview

  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Developed and integrated social media and communication campaigns to befit Bundesliga’s marketing strategies.
  • Coordinated with Marketing, PR, and Communications teams to ensure brand consistency.
  • Established and maintained Bundesliga's online identity to create brand awareness within the online community.
  • Took advantage of my insatiable hunger for social media, to research what other leagues were doing online and help develop more engaging content for our guests.

Education

Brand University of Applied Sciences
Hamburg, Germany

Master of Arts from Marketing And Communication
09.2019

University Overview

  • Graduate Scholarship
  • Relevant Coursework: Marketing Business Project Assignment & Consumer Psychology and Insight; Beiersdorf Project

Christian Service University College
Kumasi, Ghana

Bachelor of Arts from Communication And Advertising
07.2014

Anglican Secondary School
Kumasi, Ghana

High School Diploma
05.2008

Skills

  • Consultative selling
  • High-impact proposal presentation
  • Sales program creation
  • Key account management
  • Business Development
  • Sales lifecycle management
  • Customer rapport
  • Direct sales
  • Sales Reporting
  • Account management
  • B to B sales
  • Sales processes
  • Strategic planning

Languages

English
Native or Bilingual
German
Limited Working

Timeline

Key Account Sales Manager

Rouvia
06.2022 - Current

Sales Consultant

Watchmaster ICP
03.2020 - 04.2022

Community Manager

UPLJFT GmbH
12.2018 - 08.2019

Account Manager - Affiliate Marketing

NHP Hanse Distribution GmbH
09.2017 - 02.2020

Brand University of Applied Sciences

Master of Arts from Marketing And Communication

Christian Service University College

Bachelor of Arts from Communication And Advertising

Anglican Secondary School

High School Diploma

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Dennis Bender